Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION :

As a Customer Service Representative - State Farm Agent Team Member with Charline Espinoza - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

You will play a pivotal role in creating exceptional client experiences that fuel the growth of our insurance agency. Your meticulous attention to detail, strong customer service skills, and genuine desire to help others make you an invaluable asset to our team.

In this role, you will not only resolve customer inquiries and support agency team members, but you will also oversee critical service-related processes, ensuring that all office operations align with our high standards and compliance requirements.

We are excited to connect with you if you are the empathetic, customer-focused team member we seek. We offer internal growth opportunities for driven and sales-minded individuals ready to advance their careers.

MAIN RESPONSIBILITIES :

• Oversee the customer service team and manage daily operations, ensuring compliance with State Farm policies.
• Develop and implement customer service policies, procedures, and training programs.
• Handle escalated customer complaints and issues with professionalism and efficiency.
• Train, mentor, and supervise customer service representatives to maintain high service standards.
• Oversee service-related processes, ensuring they are performed correctly according to office procedures.
• Ensure office team members are compliant with State Farm guidelines and best practices.
• Perform and train on customer retention strategies, including cross-selling to existing customers.
• Onboard new customers and conduct policy reviews, ensuring the delivery of State Farm's simple conversation approach with excellent customer service.
• Manage BOD tasks and underwriting folders, oversee lapse scans to reduce cancellations and non-payments.
• Invite customers to the office for simple conversation appointments, enhancing customer relationships.
• Assist with with maintaining and balancing PFA account and reports.
• Support super management with claims and customer inquiries, providing oversight when the agent is not in the office.
• Navigate complex matters assigned by the agent with organization and precision.

QUALIFICATIONS :

• 4+ years of experience in customer service,
• 2+ years in a supervisor role a plus
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.-
• Detail-oriented, able to multitask, and highly organized.
• Experience with customer retention, cross-selling, and compliance within an insurance agency is preferred
• Bilingual Spanish a Plus
• Comprehensive knowledge of insurance
• Must be reliable and able to commute to office location

Compensation : $22.00 - $28.00 per hour

Ready to Launch Your Career?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.

We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals.

We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results.

Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

If you want to work in an environment that is fun, challenging, and rewarding, then Charline Espinoza - State Farm Agent may be the right fit for you! If you want to make an impact, see immediate success, we could be the place for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

Come work with an energetic, fun team at Charline Espinoza - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in Ralph shopping center next to Starbucks..
• Our office is open 9 : 00 am to 6 : 00 pm Monday thru Thrusday 9 : 00 am to 5 : 00 pm on Fridays future plans to be open on weekends..
• I have been a State Farm agent since 2001.
• Additional languages spoken : Spanish

Apply now and let us put you on the path to success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Agents are responsible for and make all employment decisions regarding their employees.