Diagnostic Services ManagerRust-Oleum Corporation • USA, Ohio, Beachwood
Diagnostic Services Manager
Rust-Oleum Corporation • USA, Ohio, Beachwood
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionCollaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. Training & Development : Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). Operations & Quality Control : Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. Communication & Reporting : Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching. Level 1 Thermographer (Infraspection Institute or equivalent). Radiation Safety Officer (RSO) training. OSHA 10-Hour Certification. Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred. Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations. Prior product / market management experience and / or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact. A high level of independence in performance of the role and / or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. Proven leadership experience in roofing diagnostics or related field. Strong knowledge of infrared, nuclear, and visual inspection methodologies. Experience with OSHA safety standards and diagnostic compliance protocols. Excellent communication, organizational, and problem-solving skills. Ability to travel across North America as needed.
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB :
The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America. This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Leadership & Strategy :
Lead regional diagnostic teams to ensure consistent delivery of services across all major markets.
Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques.
Coordinate staffing and scheduling of diagnostic technicians across regions.
Foster professional communication with customers, sales reps, field staff, and internal personnel.
CERTIFICATES, LICENSES, REGISTRATIONS :
OTHER SKILLS AND ABILITIES :
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Service Manager • USA, Ohio, Beachwood
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