Customer Service / Sales Support

Customer Service / Sales Support

If you thrive on opportunity and challenge and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the Conductix-Wampfler team! Conductix-Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.

In this role, you'll be an important part of the Customer Service team, assisting customers and outside sales representatives with many of their day-to-day activities, including :

• Handle customer inquiries, requests, troubleshoot orders, creating parts quotes
• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers
• Communicate with internal customers to fulfill customer requirements and revise orders

You will assist in helping our business continue to grow. This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.

Qualified candidates will possess the following :

If you have the initiative to "get things done" and possess exceptional communication and time management skills, we want to talk with you.

Conductix-Wampfler offers a great starting wage, with health, dental, and life insurance, 401k plan, paid vacation / personal time and holidays, profit sharing and tuition reimbursement program.

Please apply online at www.conductix.us under careers.

Drug-free workplace / EOE

See full job description below :

SUMMARY

The Customer Service Sales Support Representative is responsible for providing customer service to our internal and external customers. This role will be answering email inquiries, troubleshooting orders, and creating parts quotes. The candidate must have excellent communication skills, be organized, and be capable of working at a faster-than-average speed while maintaining attention to detail.

LOCATIONS

The Customer Service Sales Support Representative position requires full-time, in-office attendance, five days a week, at our Omaha, NE location.

ESSENTIAL DUTIES and RESPONSIBILITIES include the following (and any other duties that may be assigned) :

Communication Skills :

The ideal candidate will possess exceptional written and verbal communication skills, which are critical for daily interactions with Inside Sales, Outside Sales, other departments, and customers. The role requires troubleshooting, effectively communicating, and resolving issues in collaboration with other parties.

Tools / Software Proficiency :

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

EDUCATION and / or EXPERIENCE

Post-high school education and previous customer service or similar experience are preferred.

MATHEMATICAL SKILLS

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently uses a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds and very occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus to work on a computer monitor.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.)

Equal Opportunity Employer, including disabled and veterans.

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