HR Systems, Payroll, and Business Services Manager (Manager II)

Job Appointment : Regular, Full time

All candidates should make sure to read the following job description and information carefully before applying.

Work Schedule : Monday Friday, 8am-5pm. Alternate schedule may be available.

Work Location : Hybrid. In-Person work to be conducted at The Portland Building, 1120 SW 5th Avenue. Remote work must be performed within Oregon or Washington.

Benefits : Please check our benefit tab for an overview of benefit for this position.

Application Material : Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume.

About the Position :

The HR Systems, Payroll, and Business Services Manager directs and manages the City’s central HR systems, integrating technology to improve efficiency and accuracy.

This position also oversees the development and implementation of rules, policies, procedures, and programs related to citywide pay practices.

This role is crucial for ensuring effective and compliant HR operations. Additionally, this position manages BHR business services, including providing budget, finance, and strategic support.

In this role, you will :

Direct, organize and manage the work of division team members : Plan, organize and manage the work of staff to achieve the established goals and performance objectives.

Provide mentoring, coaching, and recognition or corrective action, as needed.

• Proactively lead and manage HR systems enhancements : Develop and implement strategies, programs, and work plans to address legal changes, operational issues, and systemic improvements.
• Collaborate and consult : Work with City leadership, business process owners, and BHR teams to solve HCM issues, address emerging business needs, and improve citywide HR processes, including developing performance measures and managing training and change management.
• Oversee and prioritize HR projects : Manage citywide HCM projects, including new system implementations and updates, and identify, review, and prioritize HR process and policy requirements for system integration and comprehensive service delivery.
• Develop and manage HR policies and processes : Draft, update, and implement policies and standard operating procedures necessary to administer the City’s HR system, oversee core HCM module activities (including Organizational Management, Personnel Administration, Time Management, and Payroll), and ensure data integrity through audit processes.
• Coordinate communication and collaboration : Communicate changes in HR policies and processes to City management, handle audit inquiries, and collaborate with stakeholders to improve efficiency, resolve issues, and enhance the effectiveness of City HR operations.
• Manage the BHR Business Services function : Manage bureau finance, contracts, Operating Bureau Personnel Administration, timekeeping, procurement, facilities and technology resources and planning.

As an ideal candidate, you are :

• People Leader : You advocate for your team and empower staff to thrive in a fast-paced work environment.
• DEI Focused : You create a culture of respect, inclusion, collaboration, and accountability.
• Excellent Communicator : You are an active listener and strong communicator to both technical and non-technical individuals at all levels.
• Collaborative : You are customer service oriented and establish / maintain effective work relationships with many stakeholders to resolve issues and meet business needs.
• Proactive : You seek out innovative solutions, drive continuous improvements, and excel in change management.
• Flexible : You remain agile and calm in a continually evolving environment, constantly learning, and keeping pace with changes.

About the Bureau :

The Bureau of Human Resources (BHR) is dedicated to working collaboratively with our City partners to maximize the potential of our greatest asset our employees.

We embrace change and the opportunity it brings. We are focused on delivering quality customer service and are committed to recruiting, developing, rewarding, and retaining our workforce.

Minimum Qualifications :

Applicants must specifically address and demonstrate in their resume and cover letter how their education, training and / or experience meets each of the following minimum qualifications :

• Education / Training : Bachelor’s degree from an accredited college or university with major course work in business administration, public administration, or field related to human resources management;
• Experience : Five (5) years of progressively responsible experience developing, implementing, and managing programs, projects and / or personnel functions related to human resources management and human resources information systems, including a minimum of three (3) years in a supervisory role.

A successful candidate may possess the following knowledge, skills and abilities :

• Expert knowledge of core SAP HCM systems, including functional and technical understanding of Personnel Administration, Organizational Management, Time Management, Payroll Modules, Benefits, Personal Development, and Finance Modules.
• Knowledge of systems analysis, design, development, quality assurance test planning, and execution to implement technical changes in SAP or other ERP systems.
• Experience effectively applying and integrating federal, state, and local laws, human resources rules, and labor contract provisions into business processes and technical design of HR systems to ensure legal compliance.
• Experience managing projects, including developing work plans, setting priorities, managing resources, and delivering results within specific time constraints.
• Ability to manage a multicultural workforce, promote an equitable work environment, and apply equitable program practices to diverse and complex City services.
• Ability to analyze and evaluate business needs, exercise independent judgement within policies and guidelines, and recommend and implement appropriate solutions.
• Experience developing and implementing performance metrics and indicators for assigned program areas, with a focus on customer service, quality assurance, and continuous process improvement.
• Experience effectively managing assigned program areas, including organizing, directing, motivating, engaging, and evaluating employees;

monitoring and controlling budget and financial resources.

Application Process :

All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

All applications must be submitted via the City's online application process. E-mailed and / or faxed applications will not be accepted.

Salary Range / Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume / application.

It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.

Timeline is approximate and subject to change*

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