Job Description
Job Description
The Lobby Concierge is responsible for responding to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Additional responsibilities include : responds to special requests from guests with unique needs and follows up to ensure satisfaction;
- gathers, summarizes, and provides information to guests about the property and the surrounding area amenities, including special events and activities;
answers, records, and processes all guest calls, messages, requests, questions, or concerns. This candidate will ensure the smooth operation of the lobby area / club lounge with extreme attention to detail and exemplify the philosophy and mission of Eau Palm Beach Resort & Spa.
Work Schedule Needed : Weekend and holiday availability is required.
QUALIFICATIONS
Essential :
- High School Graduate
- Ability to pleasantly communicate with proper grammar in English.
- Ability to provide legible communication.
- Ability to compute basic mathematical calculations.
- Minimum one year experience in similar position in hospitality industry.
- Fluency in a second language, preferably Spanish.
- Knowledge of local area, attractions, services and supplies / vendors.
SKILLS
Essential :
- Ability to input and access data in computer.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Ability to promote positive relations.
- Ability to prioritize, organize and follow up.
- Ability to focus attention on details.
- Ability to maintain confidentiality of all guest information and pertinent hotel information.
- Ability to ensure security of guest room access.
- Ability to work well under pressure of coordinating multiple requests at any given time.
- Ability to stand for an extended period of time or for an entire work shift.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds.
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