If you're looking to join a strong team in the Camden, NJ area, look no further! This Customer Service role is a great fit for anyone with customer service and sales support experience. Apply today!
Customer Service Representative
Location : Camden, NJ
Schedule : Monday - Friday, 8 : 30 AM - 5 : 00 PM
Pay Rate : $20 - $25 per hour
Status : Direct Hire
Job Description :
Primary Responsibility :
- Professionally handle incoming customer requests, ensuring prompt and thorough resolution of issues.
- Efficiently gather customer information, fulfill their needs, and educate them to prevent future issues, while documenting interactions accurately.
- Provide quality service and support in various areas, always prioritizing the best interest of both the customer and the company.
- Accurately enter customer orders and continuously evaluate opportunities for process improvements to enhance the customer experience.
- Compile and generate reports related to customer service surveys.
Secondary Responsibility :
- Assist the sales team, managers, and co-workers with customer-related inquiries.
- Handle inside sales tasks, including account management, follow-up calls to customers, and contacting inactive accounts.
- Organize and electronically file all customer-related documents.
- Perform all other duties as assigned.
Job Requirements :
Qualifications and Education :
- High School diploma or equivalent.
- Minimum of 1-year relevant work experience.
- Exceptional oral and written communication skills.
- Strong work ethic, well-organized, and a self-starter.
- Detail-oriented with a professional attitude and reliability.
- Excellent computer skills, including proficiency in Excel and Word. MAS 90 / Sage 100 experience is a plus.
Apply today to join our team and make a difference in customer service!
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