Client Team LeadVirtualVocations • Rochester, New York, United States
Client Team Lead
VirtualVocations • Rochester, New York, United States
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A company is looking for a Client Team Lead.
Key Responsibilities
Oversee daily production and ensure client delivery SLAs are met
Provide coaching, training, and development to staff to meet goals and KPIs
Review and respond to client inquiries and escalate loan review issues as needed
Required Qualifications
Minimum 5 years of experience in mortgage underwriting or quality control
At least 2 years of supervisory experience
Strong knowledge of underwriting guidelines and ability to perform second level reviews
Experience with Microsoft Office applications
Familiarity with USPAP standards and supplemental valuation products
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