At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders.
We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.
The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally.
This is an emerging Amazon Logistics delivery channel, and is on an exponential growth trajectory globally. The Sr. Program Manager, Internal Communications leads internal communications efforts and provides program management to critical communications-related business initiatives.
Key job responsibilities
Develops and executes the internal communications strategy, including how we use internal channels (wikis, flashes, All Hub Delivery meetings, best practice forums, lunch & learns, newsletters, etc.
to improve internal communications.
- Authors and provides editorial / content design support for widely distributed internal communication, including the WW Hub Delivery wiki content, WW business flashes, internal newsletters, All Hub Delivery meeting content, etc.
- Develops and maintains the mechanisms to keep WW Hub Delivery wiki content current, develops the content roadmap and calendar, bar raises new content additions, manages content approval workstreams, and removes outdated content.
- Provides editorial oversight to widely distributed leadership communication (e.g., goals, xBRs, OPx documents, etc.), reviewing / editing for grammar, style, and form to ensure it aligns with Amazon's writing standards.
- Standardizes the intra-team communications mechanisms, including evaluating / optimizing the current mechanisms and the SOPs.
- Sets content goals and implements measurement plans to evaluate communications-related data and improves communication effectiveness.
- Partners with internal communications teams across Amazon and hosts / participates in learning sessions to share internal communication insights, tools, and best practices.
- Leads internal communications-related projects, develops the project plans and tracks the actions.
About the team
The Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers.
Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios!
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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