- Support and develop relationships within an established, assigned customer base
- Manage quote requests and product promotions for your assigned customers
- Manage customer requests
- Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
- Process requests for quotes by providing pricing and product availability
- Process orders from customers and acknowledge within 48 hours
- Continuously develop product knowledge through internal and / or external trainings
- Process customer returns and claims in a timely manner and initiate corrective action if necessary
- Participate in cross-functional projects impacting the department and the organization
- Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
- Provide back-up assistance and coverage for other teams
- Be the voice of the customer to the Prysmian organization
Qualifications
Required :
- Experience in inside sales, account management, or customer service, or related
- Proficiency in Microsoft Office
- Analytical with great problem-solving skills
- Technical aptitude to understand product functionality, specifications, and applications
- Desire and ability to excel in a rapidly changing, fast-paced environment
- Motivated both individually and on a team level
- Organizational, time management, multi-tasking, and follow-up skills
Preferred :
Bachelor’s degree / Associates degree or equivalent work experience
Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus
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