Bilingual- English & Spanish REQUIRED.
We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. Someone who is self-motivated with an ability to manage multiple priorities and deadlines. In this role, you will be responsible for answering customer inquiries, dealing with the day-to-day activities of our client requests, and providing potential customers with detailed information about our products.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.
Responsabilites
- Learning and understanding company insurance products.
- Answering calls and responding to customer inquiries with professional etiquette.
- First point of contact for employees with questions on benefits
- Accessing customer accounts and policy schedules.
- Enroll/terminate benefit coverage for new hires/terminations
- Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing
- Work with carriers to ensure all information is complete and accurate (address missing information, enrollment/term information, etc.)
- Providing customers with detailed information about policies and products.
- Forward customers to sales agents when a policy needs to be initiated or upgraded.
- Problem-Solving Capabilities
- Managing and helping maintain our internal database.
- Help maintain Maxwell and Employee Navigator
Requirements:
- Spanish Bilingual
- Previous experience working as a customer service representative.
- In-depth knowledge of insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
- Basic computer skills and knowledge of database software.
- Proficient in MS Office (Word, Outlook, Excel)
- High-level typing skills.
- Ability to explain detailed policy concepts in a simple way.
- Education: High school or equivalent
- Experience: Customer service: 2 years, or Insurance: 1 year (Preferred)
Preferred Qualifications
- Associate degree in related field, but experience and/or other training/licenses may be substituted for the education if applicable
- 3 years of prior customer service experience
Schedule: Monday to Friday, Ability to commute/relocate: Fort Lauderdale, FL 33309
Our work environment includes:
- On-the-job training
- Growth opportunities
- Casual work attire
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Language:
- Spanish (Required)
Ability to Relocate:
- Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: In person
Insurance Specialist (English/Spanish) $40k - $50k / year
We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills. Experien...
Bilingual Banking Customer Service Representative (Spanish)- Onsite
As a Banking Customer Service Representative,. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. As the eyes and ears for our ...
Insurance Customer Service
We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills. Experien...
Bilingual Financial Customer Service Representative (Spanish) - Paid Training
As a Banking Customer Service Representative,. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. As the eyes and ears for our ...
Moen Bi-Lingual (English/Spanish) Customer Service Representative
After over 200 hours of paid virtual training in Moen products you will provide world-class customer service to our consumers. Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories. Must read, write, and speak both English and Spanish proficiently. Prior...
Bilingual Financial Customer Service Representative (Spanish) - Full Benefits
As a Banking Customer Service Representative,. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. As the eyes and ears for our ...
Insurance Customer Service Representative - Property and Casualty- Davie, FL
The ideal account manager would be enthusiastic about this position and the part that you will play in providing best in class customer service to clients while helping them to prepare for the unexpected! If this sounds like you, we are ready for you! Apply today!. Provide prompt, accurate, and frie...
Now Hiring - State Farm Insurance Licensed Customer Service Rep
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insura...
Bilingual Banking Customer Service Representative (spanish)- Onsite
As a Banking Customer Service Representative,. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. As the eyes and ears for our ...
Customer Service Insurance Agent
The hired candidate will be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Stay abreast of insurance industry protocols and policy changes to ensure fulfillment of all policy requirements, and monito...