Hardware Support Engineer - Annapolis Junction, MD - TS/SCI Full Scope Polygraph Information Te[...]

Hardware Support Engineer needed for an opportunity with SOC's client to work in Annapolis Junction, Maryland.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

Top Secret / SCI with Full Scope Polygraph is required!

Responsibilities

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
• Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs.
• Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
• Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
• Will escalate issues as needed to and according to established procedures.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.
• Build strong relationship with management in assigned accounts.

Qualifications :

• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Broad knowledge of corporate organization, job, and policies.
• Communicate tactfully with diplomacy up to senior management levels within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative).
• Experience with ServiceNow, Nlyte and Jira a big plus.
• Cisco equipment support experience.
• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
• Provide suggestions for operational efficiencies.
• Bachelor's degree preferred or associate's degree holder (technical field) with Minimum 2- or 3-years working experience in related fields desired.
• Security + Certification.

In compliance with the Equal Pay for Equal Work Act, the annual salary range for this role is $115,000 to $130,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employment Pre-requisites

The following requirements must be met to be eligible for this position : Successful completion of a background investigation, and drug urinalysis.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M / F / Vet / Disability.

INDSOC

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