Technical Project Manager, Client Onboarding

With 1,000 employees, over $250M in sales, 1,500+ clients, and rapid year-over-year growth, Recorded Future is the world’s most advanced, and largest, intelligence company!

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

As a Technical Project Manager, Client Onboarding , you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple security teams.

You’ll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.

What You'll Do as a Technical Project Manager, Client Onboarding :

• Expertly consult with clients on Recorded Future’s onboarding best practices, becoming a trusted partner.
• Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed.
• Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year.
• Use your understanding of the clients’ cyber security use cases and success criteria, as well as your overall knowledge / expertise in information security and threat intelligence to drive clients’ utilization of Recorded Future and integrations.
• Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions.
• Speak prescriptively about best-practice onboarding and client-specific intelligence use cases.
• Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle.
• Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track.
• Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%).

What you’ll bring to the Technical Project Manager, Client Onboarding role : Knowledge :

• BS degree or 4 years of relevant work experience required.
• Certifications :
• Security+ (Strongly recommended)
• PMP (Recommended)
• Certified Analyst Lab (CAL) (required within the first 6 months).

Competencies :

• Manage standard and / or premium accounts.
• Demonstrated understanding of Project Management processes, strategies, and methods.
• Develop project execution strategy and timeline.
• Proficiency in client workflow discovery across all types of client team functions.
• Superb communication skills with an ability to convey complex concepts to all levels of personnel.

Experience / Requirements :

• 2-5 years of work experience in Cyber / Information Security and / or Threat Intelligence.
• Product Implementation, SaaS, and Customer Success experience.
• Extensive experience applying analytical thinking and problem-solving skills.
• Ability to predict challenges and seek to proactively head-off obstacles.
• Fluency in Spanish preferred but not required.

This position is hybrid in our Washington, DC office.

Why should you join Recorded Future?

Recorded Future employees (or Futurists ), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically.

Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds, and lifestyles.

By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected].

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply.

Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

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