Paradigm is seeking a Field Service Engineer to support our client located in Phoenix, AZ. In this role, you will work on maintenance of E-beam machines and electron-beam lithography tools on the client site.
Type : Direct hire / Permanent, Full-time hours
Location : Onsite in Phoenix, AZ
Benefits : Medical, dental, vision, life, 401K, PTO
As a Field Service Engineer, you will :
- Perform facility checks, routine maintenance, and adjustments of the equipment
- Be responsible for basic troubleshooting of equipment issues.
- Collaborate with more senior level Field Services Engineers to better understand maintenance and common support issues
- Participate in on-the-job training opportunities
- Follow the site leader’s directives and prioritization to ensure uninterrupted operation of customers' equipment and guarantee customer satisfaction
- Be responsible for providing timely service in an effective and efficient manner
- Provide On-Call Support as needed on a rotational basis including after normal service hours, weekends and holidays
- Provide Shift coverage as required by the site service contract requirements
- Support Logistics management by tracking, replacing, and proper ship-back procedures for spare parts
- Follow and enhance service procedures including Safety, Repair, Maintenance, and Customer specific site procedures
- Follow all customer safety, security and clean-room protocols at all times
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