Office Manager
Job Description
Job Description
We are looking for a year-round Office Manager in Littleton! This is a great company, with a supportive and fun culture!
They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer :
- Daily and monthly bonuses!
- $1000 bonus for every 1000 hours worked!
- Top-notch job training
- An awesome work environment
- Flexible hours
- Year-round positions
- Competitive pay
- Lots of FUN and lots of teamwork!
- A rewarding job experience
ATD Office Manager :
30-40 hours per week in school
o Subject to change based on school's need
- 1 hour per week participating in school manager's meeting
- 4-6 hours per week for administrative tasks
o Completing DSJ
o Completing weekly reports
o Scheduling private lessons
4-6 hours per week training and conducting front desk assessments. Time based on demand
o Quality of calls
o Sales training
o Customer Concerns
- All other hours are found fully dressed out on deck, working front desk, or as manager on duty
- Uphold Aqua-Tots Swim Schools Core Values
- Responsible for hiring, training, assessing, coaching and performance of office staff
- Responsible for developing goals to achieve revenue budgets each month
- Responsible for organization within the school following GMs direction
- Ensures cleanliness from floor to ceiling
- Ensure accurate timesheets and hours that reflect the true schedule for office staff
- Verify time clock with scheduled shifts in WIW prior to payroll
- Oversee substitutes and resolve scheduling conflicts
- If no office staff is available for shift, it is the OM's responsibility to cover
- Anticipate staffing needs
- Ensure quality of Aqua-Tots standard
- Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)
o Verify targets are achieved
- Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots
- Schedule monthly in-services and choose the in-service topic for the month
- Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer
- Ensure quality and customer service standard
- Communicate effectively with potential and existing customers
- Build relationships with families, know their names and their children's names
- Address customer concerns, providing a win / win outcome
- Respond to parents within 24 hours of any reported instructor performance concern
- Use the customer-focused principle in each customer interaction
- Report unresolved complaints to General Manager
As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults.
If you think you would be an amazing addition to the team, please fill out our online application! We cannot wait to meet you soon!!
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