Technical Writer- Senior (HYBRID)

Job Title : Technical Writer- Senior (HYBRID)

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Location : Raleigh / Durham, NC

Duration : 12+ Months

Job Description :

The primary purpose of this position is to provide technical writing and documentation support for the client Program and other ITD agencies as needed.

This role will support all aspects of documentation, including the following :

• Lead internal meetings to gather key requirements and timelines.
• Serve as the point of contact to solicit, receive, and integrate content from team members.
• Edit technical documents.
• Write original, highly technical content and update existing documents.
• Perform configuration and change management activities.
• Organize and maintain accurate document inventories.
• Compile, prepare, and package presentations, status reports, and metrics reports for a variety of audiences (executives, legislature, users) using generated data.
• Support Project Managers for project administrative tasks such as deliverables management, project tracking, meeting support, task scheduling, and transition activities.
• Support technical business analysis and assist with audits and quality assessments.
• Documentation support includes but is not limited to : process, procedure, and policy development; federal and state project document deliverables;
• software design development life cycle documentation within an Agile environment; status and metrics reports; presentations;

end user documentation; communications; meeting materials such as agendas / minutes / handouts; and other technical and functional documents.

This role requires timely communication with internal and external subject matter experts, team management for guidance and any potential issues, and consulting with NC FAST staff, DHHS leadership, and other business and IT stakeholders.

This position must ensure standards are applied to all documents, ensure proper methodology is used, and adhere to policies and procedures to create high-quality products.

Skills : Skill

Skill

Required / Desired

Amount

of Experience

Demonstrated experience writing and producing complex technical documentation for IT and non-IT staff

Required

Years

Experience using Word, including track changes, styles, formatting, tables, images, and forms

Required

Years

Experience using Acrobat Pro to create and update PDFs, and manage forms

Required

Years

Experience using Excel, including use of filters, pivot tables, formulas, cell references, creating lists for validation, updating basic graphs

Required

Years

Experience using PowerPoint to create and update presentations with text, tables, graphics, and process diagrams

Required

Years

Experience using SharePoint for document management, collaborative update, and sharing using check in / check out

Required

Years

Demonstrated communication skills to interact effectively with all staff levels

Required

Years

Demonstrated ability to plan / prioritize work activities to manage multiple simultaneous assignments and timelines

Required

Years

Experience performing document research and interviewing subject matter experts

Required

Years

Experience with document design, development, formatting / layout, and editing

Required

Years

Experience using style guides and templates

Required

Years

Experience using Jira to create and update issue types and track / monitor project information

Highly desired

Years

Experience working in an Agile environment

Highly desired

Years

Experience with MS Project to update project plans and project schedules

Highly desired

Years

Experience with business intelligence tools such as Power BI to create efficient and accurate reports

Highly desired

Years

Experience with Visio to create and update process flow diagrams and charts

Highly desired

Years

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Remote working / work at home options are available for this role.