Location : Onsite in Renton, WA
Duration : 6-month contract + possibility to convert
Pay Rate : $20.00 / hr
Must-Haves :
- 1-2 years of experience in a professional customer service role
- Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
- Excellent communication skills
- Strong PC capabilities
- Good organizational skills with the ability to effectively prioritize
- Self-starter who is effective in working under limited supervision
- Ability to work a flexible shift including nights, weekends, and / or holidays
Plusses :
- Bilingual (Spanish, French or Punjabi) a plus but not required
- Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
- Bachelor's degree or actively pursuing
- Experience with SalesForce or other CRM experience desired
Responsibilities :
Research vehicles that are eligible for prognostic services
Contact owners, fleets, and dealer to determine the best course of action
Determine and deploy the appropriate service resources
Monitor job progress and provide timely updates to our customers
Document details of each activity associated with each incident
Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer
Provide non-emergency service scheduling for trucks
Description :
A Fortune 500 company in the greater Seattle area is the global provider of aftermarket parts and services to support their dealers worldwide.
This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
As a Customer Center Specialist, you will provide excellent service to our customers by identifying and deploying the best resources for their specific needs.
You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products.
This key role is a great way to learn about this company from the front lines and gain useful insights. You will support essential drivers daily, positively impacting their business, our business, and the well-being of the greater supply chain.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law .
Customer Service Insurance Representative
A company is looking for a Customer Service Insurance Representative to service clients in the insurance sector. ...
Tech Campus Customer Service Representative 2 (GSAM) - $30/hr.
The GSAM Customer Service Representative 2 (CSR2) works directly with the customer either in person or via email correspondence. Global Security Access Management (GSAM) Customer Service Representative 2. Greet and assist all GSAM customers while ensuring quality customer service. Positive customer ...
Seasonal Customer Service Representative
A company is looking for a Seasonal Customer Service Representative. ...
Customer Service Representative - Evening Shift
NEMTCustomer Service Representative - Evening Shift. The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arra...
Insurance Customer Service Representative
A company is looking for an Insurance Customer Professional to serve as a point of contact for service issues and client inquiries. ...
Customer Service Representative II, Retail Banking (Bainbridge Island, WA)
The CSR II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling the customer, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStr...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service And Sales Support Representative
We are seeking passionate individuals to join us in providing top-notch coverage and exceptional service. Are you willing to work your tail off for a full year and hustle for a couple more? ➡ Are you willing to invest in yourself and your business? ➡ Are you able to work hard even when...
Customer Service Representative
Juanita Bay Veterinary Hospital is seeking a Customer Service Representative to support our Five-Doctor, AAHA Accredited, Feline Friendly practice. Our Customer Service Representatives are such a valuable part of our amazing team. We are looking for someone with a high standard for customer service ...
Customer Service Representative
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Our office is expanding and we are lookin...