Job Title : Clinical Specialist – Epic Acute
Duration of project : 6 months
Remote
(This is not a Build role but a Lead Role)
Role Purpose
We're seeking a Clinical Specialist with strong IT and operational expertise in Epic Acute modules (such as ClinDoc, Orders, ASAP, Stork, MyChart, etc.) to support our team with Epic-related projects, including system upgrades and enhancements. In this role, you'll drive product vision, roadmap development, and technical prioritization to ensure high-performing, user-centered solutions in a healthcare IT environment. This position requires a strong blend of application knowledge, technical acumen, and stakeholder collaboration.
Key Accountabilities
- Understand the business unit's desired end-state model, including strategy, offerings, operations, and structure
- Identify core business capabilities and processes, and the entities and interactions involved
- Articulate interdependencies, orchestration, and workflows of products within the Epic Acute modules
- Define product vision, roadmap, growth, and conversion opportunities based on business value or ROI
- Provide direction to solution architects and stakeholders throughout the project lifecycle
- Develop Total Cost of Ownership (TCO), assess value, create use cases, and ensure alignment with domain strategy
- Lead product release planning and manage expectations for new functionality delivery
- Actively mitigate impediments to ensure successful completion of release goals
- Conduct research and analysis on industry trends, market needs, users, and product roadmap
- Facilitate communication between service providers, vendors, architects, and stakeholders to align with product lifecycle activities
- Understand operational use of the product and recommend improvements to performance metrics
- Participate in cross-functional discussions to develop and implement new processes, standards, and high-level product requirements
Leadership & Interpersonal Skills
Communicate effectively across all levels of the organization, including senior leadership and technical expertsFacilitate issue resolution through creative problem-solving, open dialogue, and negotiationDemonstrate urgency in driving tasks to completion and escalate issues when necessaryApply critical thinking, analytical skills, and sound judgment in decision-makingWrite clearly and adapt messaging to suit different audiencesBuild trust and respect with stakeholdersExhibit proactive behavior and strong self-management, including adaptability and goal-settingFoster effective relationships with partners and vendors, aligning with organizational goals and leading by exampleDemonstrate accountability for meeting commitments and deadlinesAlign actions and behavior with organizational values and cultureDeliver high-quality work under pressure and within deadlinesDevelop execution plans for priorities in collaboration with Business Relationship Managers, Solution Architects, and Service Delivery ManagersQualifications
Education & Experience
Active Epic certification in an Epic Acute module (ClinDoc, Orders, ASAP, Stork, MyChart, etc)Epic IT build analyst experience requiredMinimum of 3–5 years of experience in solution roadmapping, design, or software development with increasing responsibilityExperience in a large global IT environment with sourced application development and maintenance (strongly preferred)In-depth understanding of the software development lifecycle and Agile methodologiesProven leadership in large-scale Epic implementations, upgrades, and Gold Stars programs