DIRECTOR OF PACKET REVIEW AND RENTAL PROCESSING UNIT

The NYC Department of Homeless Services (DHS) is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City.

Collaborating with other public agencies and not-for-profit partners, the Department of Homeless Services works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing.

The Department of Homeless Services is recruiting for one Administrative Director of Social Services M-2 to function as Director of Packet Review and Rental Processing Unit, who will :

• Manage two Supervisors who manage the rental staff that assist with processing subsidized housing packages to move families, singles, and adult families to permanent housing.
• Assign cases to staff based on housing priority.
• Follow up on cases that need to be rectified by HRA.
• Generate reports daily to determine the status of checks.
• Coordinate with HRA to obtain checks and the status.
• Coordinate with Shelter staff to pick up checks and submit completed packages.
• Liaise with various agencies such as NYCHA, HRA, and shelter staff to troubleshoot any issues that may arise and distribute checks to the shelter providers.
• Conduct meetings with the staff to discuss new policies, provide clear communication and instructions to partner agencies as needed.
• Utilize Access, Excel, WMS and NYCWAY systems to respond to inquiries from various shelter providers.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and / or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows :

A)A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and / or urban studies may substitute for two years of experience; and / or

B)Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in 2(A) above for each year of experience up to a maximum of three years; or

C)A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

Proficiency in WMS, NCYWAY, and Outlook.-Knowledge of CARES System. -Excellent written, oral communication and organizational skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City Residency is not required for this position