Customer Service Representative
Hagerty is looking for team members to take our member experience to the next level. Hagertys Member Service Center plays a vital role in our success as a company.
Once you join our team, you're one of us, an Automotive Enthusiast Advisor . The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior service and embraces our purpose and mission to Save Driving.
What Youll Do
- Promote and sell Hagerty products and services to members and partners
- Service existing policies and membership needs in a professional and timely manner
- Prepare accurate and complete documentation to support member activities
- Assist collector car enthusiasts and partners through billing, service and sales needs as required
- Help members and partners navigate our website and self-service options
- Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members This Might Describe You
- Demonstrated ability to deliver a high level of customer service
- Self-starter who is comfortable taking initiative
- Strong sense of urgency
- Exceptional communication skills
- People person (& passion for helping others)
- Ability to learn and adapt quickly (you have a unique ability to think on your feet)
- Frequently collaborates with leaders on strengths and areas of opportunity
- Strong problem-solving skills
- Ability to multitask and prioritize
- Effective and efficient use of computer applications including MS Office products
- Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor
- Bilingual in English and French is eligible for additional compensation
- Valid Driver's License / Government Issued ID Card
- High school equivalency certification Other things to note
- This role is open to Michigan residents. It can be worked remotely.
- The hours for this position will be 8-hour shifts that vary throughout our business hours. Our regular business hours are (all EDT) Monday through Friday, 8 : 00 a.
m. to 8 : 00 p.m., Saturdays 8 : 30 a.m. to 4 : 30 p.m. and Sundays 12 : 00 p.m. to 4 : 00 p.m. Say hello to Hagerty
Hagerty is an automotive enthusiast brand and the worlds largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to DriveShare, the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg and so much more.
Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.
Hagerty is a rapidly growing company that values a killer culture. We provide meaningful work for and invest in every single team member.
Learn more about our comprehensive benefits and the perks that set us apart.
EEO / AA
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*
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