Director of Customer Experience
A company is looking for a Director of Customer Experience to oversee and optimize customer support operations.Key ResponsibilitiesLead the support team to deliver exceptional service for collectors and sellersEstablish KPIs and develop short-term and long-term support strategiesCollaborate with product and engineering teams to create scalable solutionsRequired Qualifications15+ years of experience in Customer Experience7+ years in a leadership role managing global teamsBachelor's degree in business administration, management, or a related fieldStrong understanding of contact center operations and customer service strategiesProficiency in customer service software, preferably Zendesk
Director of Retail Brand Experience
We are seeking a Director of Retail Brand Experience to join our team. Build and champion strong collaborative working partnerships with Senior Director of Stores, Territory Managers, store leadership teams and home-office partners . Proficiency in all Microsoft Office programs preferred ...
Director of Office of First- and Second- Year Experiences (Administrator II)
Under the general direction of the Senior Associate Vice President of Student Affairs and in collaboration with the Faculty Director, the Director of the Office of First- and Second-Year Experience (OFSYE) coordinates and provides leadership for the successful conceptualization and implementation of...
Director of Design, Customer Journey Management
Are you passionate about leading products that impact enterprise users?Adobe is looking for a Director of Design for Adobe Customer Journey Management portfolio (Experience Cloud). Own the creation and articulation of design strategy for creating more continuity across B2B and B2C experience in Adob...
EA to CEO (Board of Directors experience)
Vaco Los Angeles is working with a client in the Nonprofit/Entertainment industry who is looking for an Executive Assistant to the CEO and Board of Director support. Experience working with a Board of Directors is a must!. Over 3 years of EA and Board of Director support required for this opportunit...
Director of Brand Strategy & Experience
We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined...
Senior Manager, Survey Data Analytics- Customer Experience
The Blue Shield of California Growth and Servicing analytics organization is part of the centralized Data and Analytics organization and oversees Channel Analytics including Digital, Marketing, Claims, Appeals, Grievances, Disputes, Customer Experience and Line of Business. Generate hypotheses that ...
Director of Customer Success
As the Director of Customer Success, you will be tasked with transforming a Customer Support function which is reactive, into a well oiled Customer Success function with best practice in place. Intaso has been engaged by a $40m ARR cybersecurity company to recruit a Director of Customer Success. ...
Director of Customer Success
Laserfiche is hiring a Director of Customer Success who is responsible for leading the customer-relationship team driving Retention Rate and Growth target goals, as well as product adoption for Laserfiche customers. This team member will have a good understanding of our product offerings and custome...
Director of Brand Strategy & Experience
We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined ...
Director of User Experience Design
Leidos QTC Health Services is hiring a Director of User Experience Design. Experience across all facets of design and user experience, spanning UX strategy, user research, usability testing, data analysis, wire-framing, prototyping, high-fidelity UI and interaction design, and user adoption. Additio...