Assistant General Manager

Job Description

Job Description

Assistant General Manager

RHW HOTELS

Residence Inn by Marriott First and Main

RHW Management, Inc. , a national hotel management company with hotels located in Colorado, Kansas, Missouri and Nebraska, is seeking an experienced Assistant General Manager to help lead our team, Residence Inn by Marriott located on the East side of Colorado Springs.

As Assistant General Manager, you will ensure smooth operations of the hotel by leading, coaching and mentoring our hotel staff, while ensuring operational goals are met and ensuring guest satisfaction is exceeded in accordance with Marriott standards.

RHW Management, Inc. is made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership.

Qualified candidates will have a demonstrated history of similar operational values.

We are seeking candidates with a minimum of 2 years’ experience in an Assistant General Manager or 3 years’ experience in a hospitality supervisory level.

Preferred candidates will have experience as Assistant General Manager of a Residence Inn by Marriott or another Marriott product and possess a high level of financial and business acumen.

Exceptional leadership and communication skills are required, as well as proficiency in Microsoft Office products and hospitality software.

You will be the foundation of and model for a fun, positive, and optimistic leadership team focused on maximizing guest satisfaction and financial return.

RHW Management, Inc. offers a competitive total compensation package including health benefits, 401k, Paid Vacation and more.

Interested candidates please upload your resume outlining your background.

Essential Duties and Responsibilities

• Complete the hiring and personal management of all department heads
• Ensure that all associates are treated fairly within their departments and by other departments
• Ensure that all Brand and RHW Management Inc. records and documentation is completed correctly and in a timely manner
• Manage the hotel’s room inventory to maximize revenue
• Control departmental costs
• Work to ensure guest satisfaction meets goals outlined by Brand and RHW Management Inc.
• Inspect the condition and cleanliness of the hotel grounds, building and services
• Ensure that associate recognition programs are in place and completed
• Review and respond to any guest concerns or comments as needed
• Ensure that associate and guest safety policies are followed
• Review bills, invoices and payments to ensure accuracy
• Ensure that all Direct Bill accounts are invoiced and paid in a timely manner
• Enforce and support all RHW Management Inc. and Brand policies
• Ensure that all departments are accurately staffed depending on the needs of the hotel
• Enforce Key Control
• Complete all FMLA requests, Workmen’s Compensations Claims, Early Return to Work and any other required documentation pertaining to employee leave
• Work with RHW Management Inc. and Human Resources to ensure hotel is in compliance with Federal and State Department of Labor regulations resulting in protection for employee and employer
• Operate hotel within budgetary guidelines
• Ensure that Hotel’s daily figures are reported accurately and in a timely manner
• Represent the Hotel in the community by participating and / or being active in a community-based organization or charitable organization.
• Available to work on call and accessible via cell phone / radio at all times unless otherwise excused.

Educational Requirements

• High School Diploma or GED Required
• Associates Degree or Bachelor’s Degree strongly preferred, particularly a degree in Hospitality Management

Skills and Experience

The following is required

Familiarity With :

• Property Management System Expertise (PMS)
• Budgeting
• Forecasting
• Navigation of P&L
• Revenue Management

Proficiency in :

• Computer / business technology (Microsoft Office)
• Business correspondence writing skills
• Must be fluent (reading / writing / speaking) in the prevalent language of the guests

Must have demonstrable experience in :

• Building and developing teams
• Formal associate development, including Associate training and development
• Negotiation and Contract Management
• Strategic thinking and subsequent execution of related plans

Behavioral Traits that are in alignment with our culture :

• Servant Leadership
• Exceptional active listening skills
• Pleasant demeanor
• The consistent demonstration of professional behavior and image
• Strong work ethic
• An unending quest for customer satisfaction
• Product knowledge
• An inclination toward healthy competitiveness

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