IT Help Desk Specialist

Job Description

Job Description

About Us :

Avidex is a leading player in the audiovisual and IT integration industry, delivering cutting-edge solutions to a diverse range of clients.

We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced H elp Desk Specialist - IT to join our dynamic team in the either Lake Forest, California or Fremont, California .

What We Offer :

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan with employer match
• 120 hours of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
• 8 hours to volunteer on your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Summary :

The Help Desk Specialist - IT will be a key contributor in delivering top-notch technical support to both local and remote staff.

In this dynamic, multi-platform environment, you will assist with network infrastructure, PCs, and mobile devices, ensuring smooth operations across the company.

Working closely with IT leadership and collaborating with various departments, you’ll efficiently prioritize and resolve technical issues, playing a crucial role in keeping our systems running seamlessly.

Qualifications :

• A Minimum of 1-3 years of hands-on IT / Help Desk experience.
• Proficient in Microsoft Desktop Platforms (Windows OS, troubleshooting).
• Basic networking knowledge : DNS, DHCP, IP addressing, VPN, network protocols.
• Active Directory, DNS, DHCP, Wi-Fi, Firewalls, and IP Telephony expertise.
• Experience with Microsoft Office 365 : Outlook, Excel, SharePoint.
• Familiarity with VPN setup and remote access technologies.
• Understanding of macOS (bonus for multi-platform environments).
• Experience in a Managed Services Provider (MSP) environment (preferred).
• Experience with anti-virus solutions like Sophos, Trellix, CrowdStrike.
• Experience monitoring and maintaining desktops, applying patches, and ensuring systems are up to date.
• VPN configuration and remote access support expertise.
• Strong documentation skills for troubleshooting steps, system changes, and project tracking.
• Proficiency with Office 365, Outlook, and Excel.
• Multitask effectively in a fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Clear communication with both technical and non-technical users.
• Willingness to travel for on-site support.

Responsibilities :

• Provide prompt and effective support to end-users, ensuring customer satisfaction and compliance with SLAs.
• Troubleshoot and resolve hardware, software, and connectivity issues for mobile devices, laptops, desktops, printers, phones, and Wi-Fi LAN connections.
• Set up new equipment, perform minor repairs, and manage device configurations.
• Maintain accurate documentation of trouble tickets and solutions.
• Work closely with the IT team to manage and escalate tickets as needed.
• Conduct user training on hardware / software and keep training materials updated.
• Assist with IT asset management and inventory tracking.
• Support special projects from inception to completion, ensuring successful implementation.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity.

We value diversity and believe it contributes to our success as an organization.