Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other.
In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.
Were seeking a Service Manager to join our operations team at one of our NYC midtown locations. The Service Manager will report directly to the General Manager
What Youll Do :
The Service Manager is responsible for ensuring the success of all programs, while maintaining a profitable operation & high-quality products & service levels.
The Service Manager is expected to share ideas to promote business; reduce employee turnover; maintain revenue & payroll budgets;
meet budgeted productivity while keeping quality consistently high.
- Supervise & set up the culinary service in a quick & efficient manner to participants & ensure that it follows The Program Execution Order
- Supervise the service team & support staff including setup, utilities, maintenance, & security
- Coordinate culinary service between the culinary team & service team
- Keep culinary informed of accurate counts
- Review menu / service with production & culinary teams
- Enforce all rules & regulations & ability to carry out all safety & emergency programs
- Monitor all beverage consumption
- Follow all health & safety regulations & ensure sanitation & cleanliness of service areas
What We Look For :
- Minimum of 2 or more years of progressive experience in a conference center or a related field
- Previous supervisory responsibility preferred
- Strong knowledge of service standards, & different service types
- Knowledge of food & beverage preparation techniques, health department rules & regulations, liquor laws & regulations
- Be involved in and / or conduct ongoing training of service specialist to maintain standards of service
- Manage opening and / or closing inspection duties
- Maintain service cleanliness in front & back of the site
- Ensure positive overall client satisfaction
- Ability to interact with guests and / or associates in a courteous, empathetic & discreet manner
- Adhere to basic hygiene procedures & grooming standards
- Flexible & long hours sometimes required
- Move, lift, carry, push, pull, & place objects weighing less than or equal to 25 pounds without assistance
- Reach overhead & below the knees, including bending, twisting, pulling, & stooping. Stand, sit, or walk for an extended period of time
Compensation :
The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.
Job duties & responsibilities are subject to change based on changing business needs & conditions.
Base Salary :
Salary Min : $70,000 Salary Max : $75,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location.
Individual pay is based on skills, experience & other relevant factors.
Who We Are :
Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.
It is the largest single provider of dedicated meeting & event venues in the U.S. & U.K. with a network of 37 locations across nine cities;
Convenes portfolio of brands includes es, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.
With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.
The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes and a Best Workplace by Inc.
magazine, Fortune magazine, and Built In. Learn more at
Were Here For You :
At Convene, youll receive :
- Excellent health coverage for you & your family starting day one
- Medical & insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug & recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team & the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)
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