Senior Program Manager, Regional Fleet Operations, Global Fleet & Products

DescriptionThe Global Fleet and Products organization is responsible for managing and growing the Amazon Last Mile Fleet.

This team is looking for a Senior Program Manager, Regional Fleet Operations to ensure world-class vehicle safety and 100% mission capable vehicles and guide strategic, tactical, cross-functional, and technology projects and programs for Amazon Rural Super Rural (RSR) delivery stations Travel for this role will be approximately 40-70% This person will support the Western United States and permanent work site will be required to be in that region.Key job responsibilities

• Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations
• Work autonomously in an ambiguous environment.
• Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with customers, internal / external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Work proactively to mitigate risks before they become roadblocks
• Measure and manage performance to daily metrics as a Subject Matter Expert (SME) responsible for multiple Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to source, allocate, and coordinate resources to achieve business goals
• Engage Operations and DSP teams on standard work and best practices and maintain accountability to Fleet standards with in station presence, audits, and coaching
• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon FleetBasic Qualifications5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipBachelor's degreePreferred Qualifications2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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