Customer Support Engineer
Full Time Customer Support Engineer at Momence (United States)
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Customer Support Engineer
Location : San Francisco, United States
Date Posted : 29 Apr, 2023
Salary Offered : $75,000 $100,000 yearly
Job Type : Full Time
Experience Required : 3+ years
Remote Work : Yes
Vacancies : 1 available
Momence is a next-gen booking and communications platform for experience-based businesses, such as yoga and pilates studios, gyms, dance schools, salons and spas, golf facilities, swim schools, etc.
We help over 1,500 businesses with scheduling and payments, communication, and automation of their business backend. We also have a customer-facing Momence app, where tens of thousands of customers book their wellness experiences every month.
About the team :
The Customer Support Engineers at Momence tackle technical issues escalated from our users. CSEs represent our highest level of customer support and deconstruct advanced technical problems while working with our non-technical teams to resolve pressing customer needs.
Our Customer Support Engineers have a deep understanding of how our platform serves our users and possess the analytical skill set to play a frontline role in ensuring the usability and scalability of our products.
What will you do?
You will work on technically challenging support tickets as they are escalated from our non-technical support teams. Leveraging various internal tools, including admin-access dashboards, SQL databases, server logs, and browser developer tools, you’ll be critical in identifying resolutions to customer issues. You will :
- Distinguish between bugs, incidents, product feedback, and UX improvements.
- Proactively provide feedback and feature requests to our engineering teams in technical, actionable terms.
- Coordinate and draft communication directly to customers and internal stakeholders.
- Take a data-driven approach to identifying and remediating our most common customer issues.
Preferred experience :
- 5+ years of working in a technical support role.
- 5+ years of SQL experience.
- Experience in ticket management software such as Zendesk.
- Excellent English written and oral communication skills.
At Momence, we celebrate diversity and strive to create an inclusive environment where there is respect, regardless of your background or identity.
We are committed to being an equal opportunity employer.
About Momence :
Company Size : 51 - 250 People
Year Founded : 2020
Country : United States
Company Status : Actively Hiring
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