Senior Systems Engineer - Remote/Phoenix

Healthesystems offers workplace flexibility with our Work-From-Home model, and a competitive compensation and benefits package including healthcare coverage, PTO, paid holidays, 401(k), company-provided life insurance / disability coverage, wellness options, and more.

Note : THIS POSITION IS PHOENIX-BASED. Applicants must live within an hour of Phoenix, AZ.

Summary : Responsible for provisioning, installation, configuration, operation, maintenance support of systems hardware, software, infrastructure and applications in a hybrid cloud environment.

Key Responsibilities : To simplify complexities for each customer.

Customer Service

• Respond to requests for assistance within established SLAs.
• Participate in after-hours, on-call support rotation.

Project Management

Create project plans within identified PM toolset. Identifies all resources, objectives, subtasks and timelines.

Documentation

• Create and maintain technical documentation including standard operating procedures, user guides, knowledge base articles, diagrams and system configurations.
• Document all support-related activities and report issues using the ticket management system.

Strategic Initiatives

Actively engages in driving strategic initiatives, and the related goals, to ensure the most optimal outcome

Communication

Effectively communicates using written, oral, non-verbal, and active listening skills. Has the ability to clearly present an idea or concept so others understand, lets others speak, and engages productively in difficult conversations while upholding our ethical values.

System Engineering

• Collaborate across IT functional teams to resolve complex issues or assigned tasks as well as design, evaluate, implement, and maintain approved modifications to systems and services.
• Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.

g., backups, batch processing, etc.).

• Ensure compliance with security policies and procedures for all systems administered.
• Manage the service catalog of enterprise infrastructure hardware and software including corresponding licenses.

Process Improvement

Evaluate completed work requests to assess resolution, identify recurring problems, and initiate corrective action. and initiate corrective action.

Professional Development

• Stay informed on current and emerging technologies and standards.
• Identify key gaps in technical and procedural knowledge and create action plans for continued professional development.

Qualifications / Education / Certifications :

Associate’s degree; Bachelor’s degree preferred, plus minimum of 7 years relevant work experience or equivalent combination of education and experience.

Knowledge, Skills, and Abilities :

Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements.

Required :

• Strong foundational knowledge of Azure and AWS cloud
• Experienced with the use of cloud automation tools (Azure CLI)
• High level knowledge of availability zones and inter-connectivity
• Azure Active Directory Services; Active Directory Group Policy Objects; Group Policy Management Console; DHCP; DNS.
• Azure cost analysis, reporting and tagging
• Perform daily system monitoring, server integrity checks, review system and application logs, and verify scheduled job completion (e.

g., backups, batch processing, etc.).

• Manage the service catalog of enterprise infrastructure hardware and software including corresponding licenses.
• Windows Server 2012 2019
• Must be comfortable with change, close collaboration, and have conflict resolution skills.
• Knowledge of or willingness to learn Agile / DevOps values.
• Familiarity with programming or scripting in any applicable language.
• Demonstrated knowledge of security protocols and practices.
• Ability to train others in applications and operating systems fundamentals.

Preferred :

• Familiarity with programming or scripting in any applicable language.
• Hypervisors VMware
• OKTA Identity Management
• Hyperconverged Infrastructure
• Enterprise storage provisioning
30+ days ago