Field Service Tech I - Tulsa

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games.

We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.

Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service.

You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services.

You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery / gaming terminals, IT communications, software, and providing the best customer service.

You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work

What you would be responsible for :

Provide an uncommon customer experience using your technical skills

Communicate the value of our services and match products with customer needs

Build and maintain strong, long-lasting customer relationships

Solve your customers’ challenges the first time, owning it

Benefits

Competitive salary plus company matched 401K plan

Fast-paced, fun, flexible, and dynamic work environment

Excellent Health, Dental & Vision benefits

Flexible spending accounts for health care and day-care

Convenient direct deposit for paychecks

10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover

Company paid Life and Disability Insurance

Paid Training, Education reimbursement and continued education

Company paid uniforms and shoes

Company vehicle (position specific)

Requirements

An understanding of and experience with troubleshooting computer software and hardware technologies

Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills

Promptly respond to customer / management request and feedback.

Proven self-starter with motivation and ability

Great organization and time management skills that allow you to handle

multiple responsibilities efficiently and promptly

Strong judgement and problem solving skills to determine most cost effective repair / resolution to minimize customer downtime

Ability to prepare and analyze reports to identify product failure trends and

service ability issues

Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)

On occasion climbing ladders

High School Diploma or equivalency

Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Education

Must have a high school diploma or equivalency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds. If your position requires you to work in the field, production, and / or warehouse, it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, SG ) are engaged in highly regulated gaming and lottery businesses.

As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.

In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence / background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job.

The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.