General Manager

Job Description

Job Description

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry.

Diversity and inclusion are the only paths that allow forward progress and our success as a company stems from that philosophy.

Duties / Responsibilities :

• Manage Board of Directors (BOD), Homeowner and Community relations.
• Attend all community meetings, including committee meetings, as appropriate.
• Train and foster team building among all employees involved on the account
• Conduct all walkthroughs based on daily, weekly and monthly checklists.
• Responsible for Association fiscal oversight including financial statement review and comprehension. Must report to board if association spending exceeds budget and document disclosure.
• Develop and prepare appropriate annual draft budget for BOD approval. Implement and manage the monthly budget.
• Ensure all preventative maintenance procedures and policies are adhered to by engineering staff.
• Establish and maintain building Emergency Guidelines. Implement, oversee and maintain guidelines, including conducting fire drills, emergency equipment, etc.
• Coordination and implementation of move in / move out activities.
• Manage vendor relations, including contracted on-site staff.
• Coordinate and oversee Association third party contracts, advising Board of performance.
• Process violations.
• Manage all special projects.
• Authorize payment of invoices.
• Manage bid process.
• Educate Association board members on changes to legislation that affect their HOA.
• Maintain familiarity with laws and regulations governing condominium associations and maintain compliance therewith.
• Responsible for all aspects of the annual meeting / election process.
• Utilize company support staff in accomplishing daily tasks in an efficient, respectful manner.
• Attend training classes as required.
• Be available on-call for after hours’ emergencies

Education / Experience / Knowledge / Skills :

• High School Diploma required; Bachelor’s Degree in Business or related field preferred.
• 5-7 years' experience in Property Operations and / or Hospitality; or the equivalent combination of education and experience.
• CMCA, AMS and / or PCAM Accreditation from CAI preferred.
• Minimum of five (5) years of business or Property Management experience is required or an equivalent combination of education and experience.
• Strong customer service, communication, and interpersonal skills
• Effective written and verbal communication skills.
• Highly organized, people-oriented individual.
• Able to work under tight deadlines and use time effectively based on key priorities.
• Coaching and training abilities
• Understanding of Accounting principles

Travel and Availability Requirements :

• Required to travel to multiple on-site locations on an as-needed basis.
• Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner, 24-7.

Worth Ross Management Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.