Remote IT Helpdesk Support Specialist

Position description :

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

This is a remote position

Shift : Monday-Friday 8am-5pm EST or Monday-Friday 1pm-10pm EST

At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician.

In this role you will be the first line of contact for all customers and will be tasked with solving a variety of client issues with rapid resolution.

As an IT Helpdesk Support Technician, you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities will include but are not limited to :

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

About Our Company :

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is an IT services company that provides IT support and amazing customer service to over 400 auto-dealership clients across the country.

Proton is not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for their team!

Requirements :

• At least 2-3 years in an IT Helpdesk / Desktop Support role required
• IT certifications or technical education required
• Knowledge and experience with Windows Active Directory domains required
• Must be seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers and firewalls
• Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits :

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including :

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Working remotely with a company cell phone, laptop, and other provided home office equipment
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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Remote working / work at home options are available for this role.