Job Description
Job Description
The Scott dealerships have been family owned and operated since 1929. We treat our customers like family and we extend that same treatment to our employees.
Our team works with a collaborative approach and encourages success amongst each of our members. We encourage career progression and promote from within often.
BENEFITS : Paid training
Paid training
Competitive health insurance rates
Five-day work week
Medical Plan Benefits
401(k) retirement plan
Generous incentive and bonus programs
Discount vehicle purchase program
RESPONSIBILITIES :
Forecasts goals and objectives for the department and strives to meet them
Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
Strives for harmony and teamwork within the department and with all other departments
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures
Accounts for all documents; ensures that none are missing, and all are processed correctly
Facilitates and / or conducts technical training and sends employees to appropriate training schools as needed
Monitors technicians' daily productivity reports and corresponding payroll records
Monitors and follows up on parts orders with the parts manager to ensure availabilityEstablishes and maintains good working relationships with customers to encourage repeat and referral business
Informs repair technicians of time allowances on each repair order
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
Serves as liaison with factory representatives
Ensures the proper care, storage, and inventory of special tools
Ensures that customers' service files are up-to-date and readily available for reference
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Handles customer complaints immediately and according to dealership's guidelines.
Maintains safe work environment
Maintains a professional appearance
QUALIFICATIONS :
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients
Highly motivated
Problem solver
Enjoy going the extra mile for your customers
Excellent follow-up and follow-through skills to ensure client satisfaction
Ability to evolve and adapt to changing business needs
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.