Rooms Operations Manager-Guest Services

Job Description

Job Description

Rooms Operations Manager-Guest Services

SALARY : $29-$29.75 / Hour, Full-Time, Non-Exempt, Overtime Eligible

BENEFITS :

• Medical / Dental / Vision after 30 days of employment
• Free Short-Term Disability (up to $2K / week) & Free Long-Term Disability (up to $10K / month) after 30 days of employment
• Free Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
• Paytient Healthcare Spending
• Free Back + Joint Care Program
• 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
• PTO Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment)
• Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
• Free Employee Assistance Program (EAP)
• Relocation benefits for out-of-town candidates - Complimentary 2-week hotel stay, $2K relocation allowance

OTHER BENEFITS :

• Company provided iPhone
• Hotel discounts at 8,800+ Marriott hotels worldwide (nightly rates as low as $45)
• Parking : Discounted parking in hotel garage ($7 / day or $140 monthly pass)
• 50% subsidy for public transportation expenses
• Referral program of $250 per successfully referred new hire
• Complimentary cafeteria meals
• Monthly employee appreciation events
• Employee Exercise Room
• Community Service Events

WHY THE RENAISSANCE SEATTLE HOTEL?

Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "?

If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the why in you.

If you’ve got authentic style, a natural curiosity, and a warm way with people, then come live the Renaissance way . live life to DISCOVER .

If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous as yours.

We’re not just looking for anyone We’re looking for YOU!

Where do you want your career to go? It’s up to you. A lifer in your discipline great, we know you will perform exceptionally every day.

Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Director, General Manager, VP, or more?

We’ll support you all the way.

ABOUT OUR MANAGEMENT COMPANY

• The R.C. Hedreen Company is Seattle’s pre-eminent hotel developer. The company built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come.
• Ownership is also the management company No red tape
• The company values longevity half of our team has been with us 5+ years

ABOUT OUR HOTEL

• 4th largest hotel in Seattle. 557 rooms, 28,000 sq. ft of meeting space
• Stable operation hotel has never been sold
• Never closed during the pandemic even though about 30 other hotels in Seattle were closed for more than 1 year
• Although we had to lay-off 90% of our staff at the beginning of the pandemic, we brought the majority of them back. Our people are very loyal to the hotel & were waiting for our call to return.
• Hotel review rating on Marriott website is higher than other Seattle Marriott full-service sister hotels including W-Hotel, Westin, Marriott, Sheraton

JOB SUMMARY

• You know what it’s like to work in a hotel, otherwise you would not be reading this
• You LOVE people and LOVE to take care of them, right? Keep reading.
• You are a Service Pro and know what happens at the front desk, and concierge / valet / bell / phone operator departments.

A lot. As the Assistant Guest Services Department Head & Manager on Duty, you are in charge and accountable for ALL people, guests & staff alike.

You must be 100% committed to the satisfaction of your team and our guests. Whatever question they have, the answer should always be YES (unless it’s illegal, unethical, or negatively impacts other guests / employees).

Then it’s up to you to figure out how to deliver.

• Improve product / services / employee & guest satisfaction while reducing cost who said this was an easy job? Focus on People, Product, Profit in that order.
• What does it take? Let’s see how many tasks we come up with; feel free to add, because we probably forgot some. Recruit, interview, training, double / triple / spot checking quality / quantity of work, in the trenches with your team, available to work any day / any shift (especially weekends / holidays), handle lots of special requests / complaints, written guest correspondence, answering a million questions, capitalize on Marriott resources, plan fun employee events, investigate stuff, coach, mentor, discipline, analyze, paperwork, purchasing, invoices, regulatory things (we are so glad there are only city, county, state, and federal jurisdictions to consider), console, emphasize, cheerlead (pom poms optional), scheduling, payroll, performance reviews, herding cats, DEI, community service. You get the idea.
• Ensure our people have the best work experience possible. They count on you to be LOVED.

REQUIRED EXPERIENCE

• 2+ years progressively responsible experience in all aspects of in-person Customer Service Management
• Hospitality related field a BIG plus!
• Computer skills essential
• Multi-lingual a BIG plus! What languages? You name it, we probably got it.
• Clean Driving Record

R WAY TO ENSURE YOUR SAFETY & PEACE OF MIND

Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.

Washington State is an at-will state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law.

Note : The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires.