Bilingual Spanish/ English Customer Service Representative - Fort Smith, Arkansas

Job Description

Job Description

Foundever™

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends.

By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles.

Our modernized application technology benefits our customers and you!

Location Requirements : Must reside within commuting distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.

Te gusta ayudar a los demás? Eres fluido en inglés y español?

Become a Bilingual Financial Customer Service Representative by joining an elite team that supports industry-leading financial services clients.

Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands.

In this position, you will :

• Problem-solve and connect with customers by phone via inbound calls; no sales
• Speak Fluent English and Spanish
• Strive to meet and exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat and / or email communications
• Navigate through multiple digital systems
• Read client legal disclosures verbatim

Work with Us and You’ll Enjoy :

• Pay : $19.00 / H
• 100% Paid Professional Training at $15 per hour
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

You are perfect for this role if you :

• Are fluent in English and Spanish
• Have a high school diploma or GED equivalent
• Possess an ability to connect with customers, and offer helpful solutions, with empathy
• Are excellent at listening, with both verbal and written communication skills
• Have basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
• Have an ability to work evening and weekend shifts
• Work well with a team or independently

Location Requirements :

Must reside within commuting distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Friendly :

Foundever is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations.

We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.

Experience built on integrity, leadership, discipline, dedication and respect.

EEO :

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability / handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.

The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors.

This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.