Care Team Coordinator/CMA - UICC Pediatric Clinics North Liberty 70-90%

The University of Iowa Community Clinics is seeking a patient centered Care Team Coordinator (CTC) 70-90% (28-36 hours a week) to work at our UICC North Liberty Pediatric Clinic .

This position will mainly support our Family Medicine Clinics but could float to other patient specialties / clinic locations including but not limited to : Pediatrics and / or Specialty / Outreach Clinics.

Our CTC's accompany the physicians or medical providers into the examination rooms in order to transcribe the clinician’s and care team’s encounter with the patients in real time.

They accurately and thoroughly document the encounter with our patients as it is being performed by the providers, which may include documentation in the following sections : problem list, history of present illness, review of systems, physical exam, assessment and plan, procedures and treatments performed by team, patient education, orders, medications, referrals, explanations of risks and benefits, and instructions for self-care and follow-up.

Conveniently located on Penn Street, just off Interstate 380, our licensed practical nurses develop relationships and get to know our patients and monitor patient care history and deliver personalized, compassionate care every time to each patient.

Our care team coordinators develop relationships and get to know our patients. Our pediatricians specialize in the care of infants, children, and adolescents and UICC CTC's help them provide a range of services from well-child care, to basic childhood immunizations and illnesses, to managing complex medical conditions and chronic disorders.

Our pediatricians are members of the University of Iowa Stead Family Children’s Hospital team which means they work hand-in-hand with all pediatric specialists at UI Stead Family Children’s Hospital.

The use of one electronic medical record for each patient ensures constant and timely communication between your child’s entire medical team.

This position comes with the University of Iowa's generous, full benefit package including double-match retirement, paid vacation, and sick leave, and much more! This position also includes FREE on-site parking as well!

CTC #MA #UICC #bestbenefits #topworkplace

Summary :

Under direct supervision of LIP (licensed independent practitioner), RN (registered nurse), NM / ANM (nurse manager / assistant nurse manager) or other licensed designee, functions as a member of the patient care team.

Performs technical, patient care and related clerical functions in the clinic setting by coordinating all elements of the patient visit.

Enters information into the electronic medical record at the direction of the physician or licensed independent practitioner.

Increases the efficiency and productivity of the physician and anticipates future needs to facilitate the flow of the clinic.

Accurately documents events and decision-making in a manner that results in appropriate medical charting. Performs technical and patient care responsibilities as directed by physician or licensed independent practitioner.

University of Iowa Hospitals & Clinics recognized as one of the best hospitals in the United States is Iowa's only comprehensive academic medical center and a regional referral center.

Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients.

Simply stated, our mission is : Changing Medicine. Changing Lives.®

Duties to include :

• Performs patient care responsibilities of a Medical Assistant or other certified health care provider including, but not limited to, assisting with physical examinations, administering routine medications, performing routine laboratory tests, and operating and maintaining specialized medical equipment.
• Responsible for the daily flow of the Care Team and facilitates daily team huddles. The Care Team Coordinator understands clinic flow to maximize clinic usage to meet patient needs.
• Follows enhanced and standard patient rooming protocols. Prepares the clinic note for the patient visit by manually bringing in provider-built Electronic Medical Record (EMR) documentation tools for the following sections : history of present illness, review of system, physical exam, assessment and plan.

Ensures health maintenance section (including quality reporting measures) and immunizations are up to date.

• Populates patient-reported information into provider-built EMR documentation tools for the specific disease states and preventative visits.
• Reviews EMR for patient care gaps, addresses and updates missing data.
• Communicates a summary of the patient-reported information to the provider prior to entry of the room or within the room with the patient present.
• Accompanies the physician or medical provider into the examination room in order to transcribe the clinician’s and care team’s encounter with the patient in real time.
• Accurately and thoroughly documents the encounter with the patient as it is being performed by the provider, which may include documentation in the following sections : problem list, history of present illness, review of systems, physical exam, assessment and plan, procedures and treatments performed by team, patient education, orders, medications, referrals, explanations of risks and benefits, and instructions for self-care and follow-up.
• Appropriately documents results of laboratory and radiographic studies as dictated by the clinician. Organizes all patient test results and transcribes the results of the encounter into the patient’s medical record.
• Responsible for the input of orders for provider signature or signing orders (per protocol) as directed by the provider.

This may include referral orders, medication refill orders, imaging orders, or lab orders.

• Identifies the portions of the encounter that were scribed on behalf of the provider using the scribe signature per policy.
• Schedules future appointments, referrals, procedures, and diagnostics as appropriate.
• Provides patient instruction using pre-approved patient education materials specific to the chief complaint or for the health promotion of observed behaviors known to contribute to poor health, as directed by the provider.
• Prints after visit summary and completes discharge of patient from exam room.
• Provides age-appropriate care / service as applicable to role.
• Assures reliable, predictable outcomes and no needless waits.
• Acts as patient advocate to ensure all concerns are met and engages extended care team members as appropriate.
• Staff will support our Pediatric Clinic patients.
• Under direct supervision of physician, physician assistant, nurse practitioner or registered nurse.
• Performs technical, patient care and related clerical functions in an ambulatory setting.
• Duties may involve the use of electronic word / data processing equipment and / or conventional office equipment.
• Participates in and supports quality improvement activities in the clinic and implementing evidenced based practice (EBP) research best practices.

WE CARE Core Values :

• Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
• Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
• Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community.

We believe teamwork - guided by compassion - is the best way to work.

• Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
• Respect - We are committed to ensuring that UI Health Care is an inclusive environment where individuals from the full spectrum of diversity which includes identity, backgrounds, cultures, ability and perspective feel safe, seen, and valued.
• Equity - We dedicate ourselves to equity and fairness in research, health care, education and health.

Benefits Highlights :

• Regular salaried position located in North Liberty (and surround clinic locations based on clinical needs and hours)
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.

The University of Iowa offers a generous benefits package, including paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at :

Percent of Time : 70 - 90% (28 - 36 hours per week)

Schedule : Monday - Friday; Variable hours accomplished between 7 : 30 AM 8 : 30 PM; standard hours will be 8 : 00 AM 5 : 00 PM with some rotating evenings each month until 8 : 00 PM.

No weekends and no holidays. No on call time, 8 or 10 hour shifts available

Location : North Liberty, IA (or surrounding clinics based on clinical need or hours)

Pay Grade : 10

Salary : $42,024.80 to $62,481.76 (at 100% time) / Hourly rate : $20.05 - $29.81 ( based on years of experience )

Minimum Eligibility Requirements

• Two years of work experience as a Medical Assistant or other health care provider involving direct patient care, and
• Certification or registration as a Medical Assistant or completion of a recognized one year Medical Assistant Program, or Completion of a health care profession program with a curriculum incorporating technical patient care elements including but not limited to : pathophysiology, medical terminology, basic pharmacology and medication administration including dose calculation and psychology.

Special Qualification / License :

Driver's License and ability to meet UI Fleet Safety Standards.

Highly Desired Requirements

Previous pediatric experience

Desirable Qualifications :

• Previous family medicine experience
• Previous EPIC experience
• Previous scribing experience
• Previous phlebotomy experience

Staff may be required to receive a passing score on work samples to be considered for this position

In order to be considered, applicants must upload resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.

For questions or additional information, please contact :

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check.

This position is not eligible for University sponsorship for employment authorization.

The department intends to hire one candidate from either the Licensed Practical Nurse (REQ# 24003753), Care Team Coordinator (REQ# 24003754) or Medical Assistant II (REQ# 24003755) based on the qualifications of the successful candidate.

Additional Information

• Classification Title : Care Team Coordinator
• Appointment Type : Merit
• Schedule : Part-time

Compensation

Pay Level : 10

Contact Information

• Organization : Healthcare
• Contact Name : Chloe Ketcham
• Contact Email : [email protected]
30+ days ago