Technical Sales Specialist

Position Mission

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The Tools and Equipment Technical Sales Specialist (TSS) is responsible for generating and increasing sales through NAPA store end user accounts.

This role is customer facing and is primarily focused on coordination and implementing market share impacting products and programs at the street level.

The TSS reports to the division regional manager and is responsible for a sales territory of NAPA stores.

Position Performance Measures

• Dealer Calls
• Program Implementation
• Market Penetration
• Meeting Sales Quota
• Sales Lead Conversion
• Lead Generation
• Market Dominance!

Responsibilities : The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management.

• Proactively makes a minimum of 8 in person calls with assigned existing account base across multiple locations to engage and further develop sales opportunities.
• Account management : Develop and maintain strong relationships and consistent communication with assigned accounts to promote our products & services.
• Works closely with store decision makers to expand volume business by identifying and converting sales.
• Understand the customer and their needs, and effectively work with local Distribution Center Sales Teams to offer insight and intelligence with respect to customer demands.
• Works with NAPA Customer Support Representatives (CSR) on order entry, tracking, confirmation of purchase orders and billing adjustments as needed.
• Leverage the knowledge of your team members, our tools, and ongoing development opportunities to master your sales pitch.
• Identify areas of opportunity and advise management.
• Comprehension of T&E product offerings, education, programs, warranties, and rebates.
• Engage in regular communication with manager, vendors, and T&E colleagues (RSM, TSS, CSSR) regarding any potential sales leads or resolving any customer issues in a timely manner.
• Attending in-store sales events and promotions.
• Consistently meet or exceed sales quotas.
• Consistently meet or exceed activity requirements.
• Conduct periodic account reviews to keep management updated on key progress indicators.
• All other duties established by the Regional Manager.

EARNS TRUST, RESPECT AND FOLLOWERSHIP

Critical Impacts : Has Influence, Integrity and Accountability

• Informs people of critical issues and decisions that affect them.
• Gives straight answers to both easy and subjective questions; is candid and forthcoming in their communications with other people.
• Acts with integrity and follows through on commitments.
• Is personable and approachable and conveys a positive attitude and character.
• Models honest and ethical practices.
• Shows a genuine interest in other people and their wellbeing.
• Takes responsibility for finding solutions rather than focusing blame on other people or external factors.
• Places the success of the organization and the people collaborating with them ahead of their individual success.
• Conveys self-confidence when faced with demanding situations or decisions.
• Leads by example.
• Exhibits good listening skills.

Work Environment And Physical Requirements

• Work will be conducted in office, warehouse, retail stores, customer site environments.
• Frequent periods standing / walking in unairconditioned warehouse facilities and retail stores.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift up to 50 pounds at times.
• Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Regularly required to use hands and fingers, and handle or feel objects.
• Other physical tasks required include pushing, reaching, climbing, and stooping.
• Local travel, to include overnight travel, may be up to 75% of time to perform duties.
• Job functions can be conducted in the office if needed on a limited basis, to include sales planning, customer interaction, customer follow-up, etc.
• Use of Teams or other video chat in lieu of in person visits is limited to less than 10%.

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