Job Description
Job Description
Our company’s Customer Service Representatives act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process.
The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Our Customer Service Representatives can put themselves in their customer’s shoes and advocate for them when necessary.
Customer Service Representative Responsibilities :
Provide customer support to new and existing customer accounts
Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retention
Build sustainable relationships and trust with customer accounts through open and interactive communication
Deliver quality product presentations and answer questions with honesty and transparency
Meet personal and customer service sales metrics and evaluate performance on a weekly basis
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Keep records of customer interactions and transactions in accordance with the company confidentiality mandates
Customer Service Representative Requirements :
Experience in customer service, customer support, sales or related field
Track record of going above and beyond for customers
Strong active listening skills and ability to build rapport with various personalities
Quick learner and able to process constructive feedback in a positive manner
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree
Powered by JazzHR
mqzReIrHZt
Customer Service Representative
General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store ...
Customer Service Representative
Customer Service Representative. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We passionately consult, sell, and buil...
Customer Service Representative
You will be responsible for converting customers into passionate evangelists. Communicate with customers via phone, email and chat. Work with internal departments to meet customer's needs. ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints i...
Customer Service Representative
As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...
Acura Service Business Development Representative / Customer Service
The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Service Business Development Center (BDC)! If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, developme...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative
Our CSR Will Be Responsible To: Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline Communicat...
Customer Service Representative (Remote)
Opportunity Highlights: Training and Certification: As a Customer ServiceAssistant, receive top-notch training and certification to equip you with the knowledge and skills needed to assist clients in planning their dream vacations Our training program covers various aspects of travel, ...