Customer Service Representative

Atlas Advanage
Harrison, NY, US
Full-time

Job Description

Job Description

Our company’s Customer Service Representatives act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process.

The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

Our Customer Service Representatives can put themselves in their customer’s shoes and advocate for them when necessary.

Customer Service Representative Responsibilities :

Provide customer support to new and existing customer accounts

Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retention

Build sustainable relationships and trust with customer accounts through open and interactive communication

Deliver quality product presentations and answer questions with honesty and transparency

Meet personal and customer service sales metrics and evaluate performance on a weekly basis

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution

Keep records of customer interactions and transactions in accordance with the company confidentiality mandates

Customer Service Representative Requirements :

Experience in customer service, customer support, sales or related field

Track record of going above and beyond for customers

Strong active listening skills and ability to build rapport with various personalities

Quick learner and able to process constructive feedback in a positive manner

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

High school degree

Powered by JazzHR

mqzReIrHZt

22 hours ago
Related jobs
Promoted
Family Dollar
Yonkers, New York

General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store ...

Promoted
Chefs’ Warehouse
The Bronx, New York

Customer Service Representative. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We passionately consult, sell, and buil...

Promoted
ConsultNet Technology Services and Solutions
White Plains, New York

You will be responsible for converting customers into passionate evangelists. Communicate with customers via phone, email and chat. Work with internal departments to meet customer's needs. ...

Promoted
Kathy Davidoff - State Farm Agent
Tarrytown, New York

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...

Exidetek
New Rochelle, New York

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints i...

U-Haul
The Bronx, New York

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Are you a people person? Do you love helping other...

Rallye Acura
Roslyn, New York

The Rallye Motor Company, Long Island's premier luxury automotive group, has an immediate career opportunity in our Acura Service Business Development Center (BDC)! If you are someone with outstanding customer relations and follow up skills and looking for a company that encourages growth, developme...

Family Dollar
Mount Vernon, New York

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...

Fine Line Vision
New Rochelle, New York

Our CSR Will Be Responsible To: Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry Research target markets to better identify and engage with new and existing customers to help bolster our sales pipeline Communicat...

Memorable Escapes
NY, US
Remote

Opportunity Highlights:   Training and Certification:   As a Customer ServiceAssistant, receive top-notch training and certification to equip you with the knowledge and skills needed to assist clients in planning their dream vacations Our training program covers various aspects of travel, ...