FIELD SERVICE TECHNICIAN

Description

POSITION SUMMARY :

Repairs and maintains electric, diesel, and gasoline industrial trucks and / or construction equipment by performing the following duties.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Reads work order and observes and listens to truck in operation to determine malfunction / diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.
• Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9 : 00 daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9 : 00 daily.

Qualifications

SKILLS & ABILITIES

Education : High School Graduate or General Education Degree (GED)

Experience : One to Three months related experience and / or training and / or combination of education and experience.

Computer Skills : To perform this job successfully, an individual must have knowledge of internet software.

Certificates & Licenses : Must have a valid driver’s license and clean driving record

Language : Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Math : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.