Operations Manager, Strategic Accounts

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Job Description

Operations Manager, Strategic Accounts (L5)

Location - Stamford, CT / New York City

About Diageo

With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.

Join us and you'll collaborate, explore, and innovate. Challenge and be challenged. Together with passionate people from all over the world, you'll build brands consumers love.

We value each other and celebrate different perspectives. In our inclusive culture, you'll have the backing you need to test new ideas and learn from them.

Harness your passion and desire to grow as you make your mark. Let's unlock a brighter, more exciting future together.

About The Role

The Operations Manager, Strategic Accounts will provide crucial central support to the Strategic Accounts Leadership and Customer teams.

They will act as a key link between our supply organization, customer teams, and broader functions to ensure seamless communication and project management.

This role requires a strategic thinker with exceptional stakeholder management skills who can navigate effortlessly between Supply, Project Teams, Finance, Brand and additional central functions.

In addition to providing ongoing support for the customer teams, the Operations Manager will be instrumental in leading our VAP planning process, our Tray Pack agenda and vendor connectivity, and taking an active role in supporting our Military business.

This person will also partner closely with Advanced Analytics to lead our new TRAX agenda.

Role and Responsibilities

• VAP Forecasting & Performance Tracking : Own the VAP forecasting process, including delivering insight-driven forecast, communicating and aligning the forecast with the local markets, and monitoring execution and performance.
• Customer Authorizations : Track customer authorizations against new and expanded distribution and own monthly communication to Performance Management, Business Development, Brand, and Customer Marketing.
• Inventory and OOS Communication : Lead Inventory and out-of-stock Communication for the team, coordinating mitigation solutions with the SA Leadership team, Supply and Local Market teams.

Quantify the impact of out-of-stocks on sales for key customers and SKUs.

Tray Pack Project Management : Lead end-to-end management of club channel tray pack projects, including budgeting and third-party vendor management.

Ensure projects are completed on time, within scope, and within budget. Collaborate with project teams to define project goals, deliverables, and timelines.

Own Tray Pack forecast for club channel.

• Military Business Support : Take an active role in supporting our Military business, addressing unique operational needs and opportunities within this channel.
• Reporting : Enhance Qlik Reporting for visibility across tiers and conduct root cause analysis. Develop and maintain new and discontinued POD reporting by customer and SKU.

Oversee all reporting for VAP. Work closely with Advanced Analytics to lead TRAX agenda for the team.

Customer Initiatives : Work with internal teams to drive customer initiatives (e.g anti-theft solution, OOS reduction).

Lead strategy, concept, and development for all ad-hoc pack requests.

• Budget Management : Manage the VAP and Tray Pack budgets for Strategic Accounts.
• Strategic Partnership : Collaborate with the Commercial Director on ad-hoc projects, and strategic initiatives for the broader Strategic Accounts team.
• Central Coordination & Communication : Streamline tools, resources, and communications among customer teams and act as a liaison for process and supply queries.

Lead all customer communication for Supply, VAP, SKU and code changes, and Pack Renovations.

Continuous Improvement : Identify process improvement opportunities and drive initiatives to enhance efficiency and effectiveness.

Foster a culture of continuous learning and development within the team.

About You

Preferred Experience, Skills and Education Requirements

• Educational Background : Bachelor's degree required.
• Operations and supply chain experience in the Consumer-Packaged Goods or Beverage Alcohol category is preferred.
• Stakeholder Management : Exceptional skills in managing and coordinating with multiple stakeholders, including Supply, Project Teams, Finance, Brand, external vendors, and customer teams.

Strong relationship-building skills to foster collaboration and alignment across departments.

• Inventory and Supply Chain Management : Proven experience in inventory management, supply chain coordination, and project management.
• Project Management : Experience in leading and managing projects, organized, detail oriented and very structured.
• Analytical Skills : Data analysis and management skills are required to effectively forecast, monitor, and report on VAP Performance.

Proficiency in Excel and PowerPoint is expected. Experience using Nielsen, Anaplan, MicroStrategy, VIP, Qlik and TRAX is preferred.

Personal Skills : Highly self-motivated, organized and collaborative, able to thrive in a fast-paced, dynamic environment.

Proven success building relationships to successfully influence and negotiate in complex situations. Ability to take a proactive approach, work independently, and manage multiple priorities and projects.

Communication : Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Leadership and Dial Up Behaviors

Lean in to our dial up behaviors and core values :

• Be externally curious
• Collaborate efficiently
• Experiment and learn
• Act decisively

Feel inspired? Then this may be the opportunity for you!

EEO Information Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of celebrating life every day everywhere . This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base.

We view diversity as one of the key enablers that helps us to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location.

Please talk to us about what flexibility means to you and don't let anything stop you from applying.

Diageo is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment.

Diageo does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, Protected veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities.

Diageo also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Worker Type

Regular

Primary Location : Stamford

Stamford

Additional Locations :

3WTC

Job Posting Start Date

2024-08-02

Salary Range

Minimum Salary : $110400

$110400

Maximum Salary : $184000

$184000

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits, short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others.

Benefits / perks listed may vary depending on the nature of your employment with Diageo and the country where you work.

The salary range displayed is the salary range for the role's primary location.

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