Customer Service Representative

Staples is business to business. You’re what binds us together.

Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.

As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing our largest and most strategically significant customer accounts. This is a highly visible role where you’ll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. You’ll play a pivotal role in maintaining C-suite relationships and steering high-stakes engagements that boost revenue growth across diverse industries and verticals.

What you’ll be doing :

• Lead, coach, and inspire a team of inside sales professionals focused on managing Quill’s largest, most complex key accounts
• Execute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)
• Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunities
• Develop and implement innovative, tailored approaches for account-specific challenges and profitable growth
• Guide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioning
• Set and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accounts
• Foster a collaborative, inclusive culture that champions professional development and empowers talent
• Attend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnerships
• Leverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processes
• Collaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impact
• Support recruiting, hiring, onboarding, and long-term development of sales talent.
• Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance models
• Facilitate evaluations, reviews, and performance plans while maintaining proper documentation

What you bring to the table :

What’s needed- Basic Qualifications

What’s needed - Preferred Qualifications :

We Offer :

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.