Receptionist/Customer Service | Tempe, AZ - $20.00 per hour
Job Title : Receptionist / Customer Service
Job Responsibilities :
Answers telephone to receive incoming calls and directs caller to appropriate personnel
Greets visitors and determines nature and purpose of visit in a professional and friendly manner
Answer inquiries and obtain information for customer, vendors and other employees
Provides administrative support including the processing of correspondences, memos, reports, scheduling appointments or other documents as requested
Daily filing of completed work orders using established guidelines. Following SOP s for document retention, archiving and storing documents
Processing credit card payments from customers and field employees
Perform a variety of clerical tasks as needed
Train as back-up to Customer Service department. Tasks may include :
Order entry
Researching customer history in shared database
Scheduling appointments for customers on shared calendar
Outbound calls to past customers to schedule future work or confirm existing appointments
Qualifications :
Must have clear understanding of English language, including the meaning and spelling of words, rules of composition and grammar
Communicate effectively with all levels of staff
Knowledge of numbers, their operations, and interrelationships including basic math and related applications
Knowledge of administrative and clerical procedures and systems such as word processing, filing, and other office procedures and terminology
Education
High School Diploma or GED; 2-3 years experience in a related position supporting a department or office
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