Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.
As a Product Solutions Manager in Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales.
You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.
As a Business to Consumer Product Solutions Manager you will be part of a team of Product Specialists focused on Core Payment Rails such as ACH, Check, and Prepaid Card.
Additionally in scope will be Emerging Payment rails such as Real Time Payments, Zelle, Push to Card, Push to Wallet, Account Validation, and other digital solutions.
In this role, you will champion client facing Business to Consumer (B2C) solutions and assist Treasury Services Sales teams in achieving their revenue goals.
As a Business to Consumer Product Solutions Manager, you will serve as a firmwide subject matter expert on digital B2C disbursements and supports Sales Teams with client needs identification, solution recommendations, pricing, client presentations, demonstrations, and RFP support.
Job responsibilities
- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
- Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Liaisons to product management teams and sales partners.
- Facilitates information regarding market trends and client feedback to product management teams.
- Facilitates information regarding product strategy, road maps, and development information to sales partners and clients.
- Maintains assigned pipeline in salesforce
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Proven ability to close deals in a sales environment
- Strong client presentation skills
Preferred qualifications, capabilities, and skills
- BA / BS
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