Events Manager

We are seeking an exceptional Events Manager to join our team, an esteemed culinary brand renowned for pushing boundaries and setting new standards in the industry.

Our Event ’ s Team play an integral role in the growth, continued development and success of the property. The Team ensures all events are correctly set up to guarantee a memorable experience for all guests.

KEY RESPONSIBILITIES : The Events Manager is responsible for assuring the success of all events, while maintaining a profitable operation, high quality products and service levels.

This person is expected to share ideas to promote business; reduce employee turnover; maintain revenue and meet budgeted productivity while keeping quality consistently high.

This also includes working and communicating closely with all partners and ensuring a successful and effective event resulting in a positive guest experience.

REQUIREMENTS :

• Produce & execute flawless events to ensure the opportunity is generated for repeat business
• Manage all event operations including vendor logistics and internal key stakeholder coordination.
• Maintain a thorough understanding of event procedures and the overall operating style
• Works with direct reports to review scheduled events and troubleshoot all challenges / conflicts ahead of each event.
• The Events Manager will serve as the face of the brand while on the floor and will need to answer all guests’ questions eloquently while managing the service.
• Manage a variety of event tasks to include event design / theme, timelines, event production, menu requests, implements logistics, vendor scheduling, dock utilization, décor company support and provides approvals on purchase orders, Special Event Orders, logo usage, event spend, etc.
• Follow all SOPs associated with each event.
• Supervises Venue Management and Event Staff to ensure proper execution of event with a high level of guest satisfaction
• Attend site visits, pre-planning meetings, and appropriate venue meetings as necessary to support the guest event experience
• Identify extensions / guest overage opportunities during events to create more revenue
• Relentless pursuit of health-code-approved work environments
• Stay current in design trends, entertainment, production, vendor products, and new industry technologies
• Provide an event summary to the full Sales, Planning & Operations Team at the close of each event.
• Maintain the cleanliness of each event space before & after each event.
• Review staffing levels to ensure that guest service and operational needs are met.
• Generate final event checks, keep track of balances due, payroll discrepancies on account immediately following the end of each event.
• Review menu / service with managers and Event chef.
• Make personal contact with guests and assist them with any requests.
• Control and maintain all service equipment.
• Respond to guest complaints in a timely manner.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Monitor quality of service within the event operations.
• Attend all required meetings and trainings.

QUALIFICATIONS :

• Minimum 3 years of experience in high volume event operations in 4 5-star hotel, catering environment and / or high-volume restaurant environment.
• Strong project management skills, analytical ability, creative and strategic thinking.
• Previous experience managing FO / BOH Staff.
• Must have the ability to connect with customers, manage multiple events & clients at a given time, be detailed oriented, understand and have a working knowledge of event management systems.
• Must be familiar with standard event set-ups, table configurations & basic AV.
• Must be able to add, subtract, multiple, or divide quickly, correctly.
• Ability to successfully perform in high stress, fast-paced environment. Must, always, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow colleagues.
• Must have strong attention to detail and quality of work.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure compliance with SOPs in all outlets.
• Ensure compliance with requisition procedures.
• Ensure safety, sanitation, and cleanliness of service areas.
• Ensure overall guest satisfaction
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards, and different service types (French, etc.).
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations.

Proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.