Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations.
We are currently seeking a Field Service Technician for our client in the Energy domain. We value our professionals, providing comprehensive benefits and the opportunity for growth.
This is a Permanent position, and the client is looking for someone to start immediately.
Duration : Full-time
Location : San Antonio, TX
Role : Field Service Technician
Primary Skills : Engineering
Role Description : As a Field Service Technician , you must have at least 3+ years of experience. As a Field Service Technician, you will be supporting large Data Centers in the San Antonio, TX area working on 3 Phase / 480 Volt battery backup cabinets with preventative maintenance, troubleshooting and emergency calls.
You will likely be supporting the San Antonio area only but will be required to travel to other sites as needed.
Responsibilities :
- Perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers.
- Schedule technical sales or service support for customers including emergency service calls.
- Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing.
- Provide technical support to internal and external customers, including third party service organizations and end users.
- Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and / or operational status.
- Schedule and provide emergency technical support and field service on an on-call basis.
- Identify, evaluate, and repair routine product failures.
- Identify and escalate non routine product failures to Supervisor.
- Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.
g., recommend battery upgrades).
- Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
- Maintain service records and documentation of services provided.
- Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and / or energy storage equipment.
Education : Bachelor’s degree in Computer Science, Electrical / Electronic Engineering, Information Technology or another related field or Equivalent
Experience : Minimum 3+ years of experience
Relocation : This position will not cover relocation expenses
Travel : No
Local Preferred : Yes
Note : Must be able to work on a W2 basis (No C2C)
Recruiter Name : Veena Grover
Recruiter Phone : 412-684-6379
412-684-6379
Equal Employment Opportunity
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