Patient Service Associate - Southeastern Orthopedics

Patient Service Associate - Southeastern Orthopedics

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$2,500 Commitment Bonus for qualifying candidates!

JOB LOCATION

Southeastern Orthopedics - 3320 Wake Forest Rd

JOB SUMMARY

We are seeking a Patient Service Associate to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in / out, charge posting, cash management and patient appointment scheduling.

JOB DUTIES AND RESPONSIBILITIES

• Schedule patient appointments.
• Check-In patients upon arrival / Check-Out patients upon appointment completion.
• Collect patient co-payment and / or balance due on account upon arrival.
• Create and attach referrals / authorizations for visits.
• Prepare for clinic visits by reviewing next day patients and completing all preparations activities required per physician.
• Maintain and distribute all faxes received.
• File / Scan history sheets / ancillary reports and all other required patient record documentation. Answer telephone appointment line / main line (Disseminate messages according to practice communication standards).
• Complete all Maestro Care check in alerts at all times. Audit encounter forms for completeness and accuracy.

JOB ELIGIBILITY REQUIREMENTS

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.