Food & Beverage Operations Manager

POSITION : Food & Beverage Operations Manager

DEPARTMENT : Food & Beverage

REPORTS TO : Senior Food & Beverage Manager

FLSA STATUS : Salaried, Exempt

Summary

The Broward County Convention Center is undergoing an exciting time of change and growth with new shows booking and a +$1bn expansion nearing completion in 2025 - this includes a new HQ Hotel, currently the largest ballroom in SE USA, multiple meetings rooms, exhibition hall and a brand new kitchen leading to a total 1.

2 m sq. ft. (under roof) of LEED Gold-certified space across the campus.

The Savor F&B team has a need for a dynamic and experienced Operations Manager, to grow with the facility, with responsibilities for operations including : Banquets, Retail / Concessions & Bars

Essential duties and responsibilities include, but not limited to :

This position is primarily responsible for execution of banquets (hosted services) on a daily basis but will also be expected to contribute to retail / concessions and bar services as required.

Essential Duties and Responsibilities

Works with Senior Operations Manager (SOM)

to create event work plans including scheduling and ordering of products and assigns appropriate duties to subordinates.

maintaining labor costs and budget goals.

creation of 'Banquet Event Orders (BEO) packets' for supervisors, captains, and individual servers.

Oversees, as assigned, food and beverage operations during events to ensure client and customer satisfaction.

Collates daily consumption reports when required by BEOs

Works with Stewarding department to ensure timely delivery of product.

Supervises and monitors attendants during service.

Works with Retail Sales Manager to

Plan concessions services

Liaise with subcontractors.

Schedule with internal departments for power / internet drops as required.

Ensure accurate PoS setups.

Works with Bar department (Hosted & Retail)

Ensures that all standards for safety and sanitation are maintained.

Other duties as assigned.

Supervisory Responsibilities

Oversees supervision of hourly staff.

Helps to develop and implement appropriate SOPs and training programs

Work Contacts

Daily contact with the Food & Beverage Director, Operations / Sales / Culinary and Stewarding teams within F&B as well as Event Services and Utilities (and others as needed) for daily operations.

Physical Effort

This position requires stooping and lifting of up to 50lbs. Substantial walking and manual dexterity to operate equipment is required.

Other skills and abilities

Monitors and manages the duties of Operations teams members as appropriate (Banquets, Concessions and Bars)

Communicates efficiently and effectively. (Bilingual - English / Spanish - a plus)

Effectively solves problems. Demonstrated ability to control costs.

Strong written, verbal, and interpersonal skills.

Ability to function in a fast-paced, team-oriented environment.

Ability to work flexible hours, including nights and weekends.

Proficiency in Microsoft Office.

Serve Safe (for Managers) certification preferred. (Can train through Savor is required - passing grade required for continued employment)Any other duties as required.

Working Conditions

Works throughout the building. Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight.

Minimum Requirements

At least three years of management experience in a food and beverage facility servicing concessions, catering, and special events.

Advanced oral and written communication skills.

Strong orientation to customer service and ability to work with other staff members in the facility.

Results oriented individual with the ability to meet required budgetary goals.

Excellent organizational, planning, communication, and inter-personal skills.

Ability to undertake and complete multiple tasks.

Computer skills to include Microsoft Office programs.

Serve-safe certified

Attention to detail and service oriented.

Education and / or Experience

graduated high school)+3 years related experience and / or training or equivalent combination of education and experience.

Previous management experience in a similar venue.

NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.

Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

TO APPLY

Apply at : Insert link from RM here

ASM GLOBAL is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.