Product Support Specialist
VirtualVocationsRockville, Maryland, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Product Support Specialist.
Key Responsibilities
Provide phone and ticketing case support for FACTS products / services
Collaborate with internal teams to proactively address client needs
Deliver online training to new institutions and / or new contacts at existing institutions
Required Qualifications
Associate degree in a related field (Bachelor's preferred) or equivalent experience
2-3 years of professional experience in account management or customer service, preferably in education or technology sectors
Experience managing client relationships
Experience with SaaS products is preferred
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Product Support Specialist • Rockville, Maryland, United States
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