Chick-fil-A Customer Service Team Leader
Chick-fil-A South Plainfield, NJ
Chick-fil-A South Plainfield is hiring a growing professional who wants to acquire leadership skills, build their career portfolio, and have the opportunity to grow within the company.
Chick-fil-A was voted as America’s favorite quick-service restaurant, and we pride ourselves on having a fast-paced growth culture where leaders are continually developing and enhancing their skills and the skills of those around them.
This includes high-level hospitality experience, business acumen, coaching, and overall leadership abilities.
Being our Customer Service / FOH Team Leader gives you the unique opportunity to start on a path to management and acquire management responsibilities gradually, with the end goal being a position in senior management at our restaurant.
The position requires you to work fast-paced in our high volume store. Team Leader helps to train and oversee the FOH employees, and reports to the Manager in Charge for each shift.
Pay Type : Starting at $16.00 / hr
Position Type :Our Benefits :
- Flexible Schedules
- Meal Stipend
- Access to Scholarships at up to $2,500 per year
- Professional Development with Leadership Development
- Gain additional experience in Talent, Operations, Marketing
- Certifications (such as Food Manager, Certified Trainer, etc).
- Training through books / videos / blended learning
- Customized individual development plan based on your goals
- Performance management and reviews
- Mock interviews and interview coaching
- One-on-one coaching from Managers and our Operator
- Fun, Fast-Paced, Hard-Working Environment
- Work for Independent Operator who is invested in your success
- Sunday’s Off
Requirements :
- Must be 18 or older
- Must have prior experience working in customer service or hospitality, or a relatable field
- Must have open availability
- Proven ability to lead a team
- Basic computer and iPad competency
- Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting up to 50lbs
- Team-oriented, adaptable, dependable, and strong work ethic
- Strong desire to serve customers and the team
- Must be an excellent coach, communicator and team builder
Responsibilities :
- Communicates employee performance and policy / procedure violations to the Shift Manager
- Models our high standard of hospitality and excellence for our team and serves as an expert
- Assists with side-by-side training of new Team Members in the front-of-house
- Must be an excellent coach, communicator and team builder
- Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
- Assists with food deliveries
- Handles customer complaints and issues as they arrive at the front counter
- Responsible for inventory & facilities management
- Complete understanding of each key position in the front of the store
- All other duties as assigned
Thank you for your interest in employment at Chick-fil-A South Plainfield! Upon submitting your resume, you’ll be contacted via phone call or email within 1-3 business days.
Please do not contact the store.
Minimum 18+ years old
- Previous customer service experience preferred
- Previous leadership experience an asset
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
- Must be available work at least two Friday's and two Saturday's per month