About Us :
At CabinetCorp, we are dedicated to providing exceptional cabinetry solutions to homeowners, contractors, and design professionals.
As a leader in the cabinet industry, we pride ourselves on delivering top-quality products and outstanding customer service.
We are currently seeking a motivated and experienced Customer Service Manager to join our team and lead our customer service department to new heights.
Position Overview :
As the Customer Service Manager at CabinetCorp, you will be responsible for overseeing the customer service team, ensuring that our clients receive the highest level of service and support.
You will manage customer inquiries, resolve issues, and work closely with internal teams to improve processes and deliver a seamless customer experience.
Your leadership and problem-solving skills will be critical in maintaining our reputation for excellence and driving customer satisfaction.
Key Responsibilities :
- Lead the Customer Service Team : Supervise, train, and mentor the customer service team to ensure they provide exceptional support to clients and resolve issues efficiently.
- Develop and Implement Policies : Create and enforce customer service policies and procedures that enhance the customer experience and streamline operations.
- Handle Escalations : Address and resolve complex customer complaints and escalations, providing effective solutions and ensuring customer satisfaction.
- Monitor Performance Metrics : Track and analyze customer service performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify areas for improvement.
- Collaborate with Internal Teams : Work with sales, design, and production teams to address client needs, manage orders, and ensure timely and accurate delivery of products and services.
- Enhance Customer Experience : Identify opportunities to improve the customer experience and implement initiatives that exceed client expectations and foster long-term relationships.
- Manage Customer Relationships : Build and maintain strong relationships with clients, understanding their needs, and providing proactive support to ensure their satisfaction.
- Oversee Order Processing : Supervise the order processing workflow to ensure accurate order entry, timely fulfillment, and effective management of returns and exchanges.
- Implement Training Programs : Develop and conduct training programs for the customer service team to enhance their skills and knowledge of products, services, and best practices.
- Stay Informed on Industry Trends : Keep up with industry developments and trends in the cabinet industry to provide relevant insights and maintain a competitive edge.
Qualifications :
- Proven Customer Service Experience : Extensive experience in customer service management, with a strong track record of leading teams and improving customer satisfaction.
- Knowledge of the Cabinet Industry (Preferred) : Familiarity with the cabinet or home improvement industry is preferred but not required.
We value relevant experience and a willingness to learn.
- Excellent Leadership Skills : Demonstrated ability to lead and motivate a team, manage performance, and foster a positive work environment.
- Strong Communication Skills : Outstanding verbal and written communication abilities, with the capacity to interact effectively with clients, team members, and other stakeholders.
- Problem-Solving Skills : Proven ability to resolve complex issues, manage escalations, and find solutions that meet customer needs and align with company goals.
- Organized and Detail-Oriented : Strong organizational skills with attention to detail, capable of managing multiple tasks and responsibilities simultaneously.
- Customer-Centric Approach : A passion for delivering exceptional customer service and a commitment to creating positive experiences for clients.
- Experience with CRM Systems : Familiarity with customer relationship management (CRM) systems and software is a plus.
- Bachelor’s Degree (Preferred) : A degree in Business, Management, or a related field is preferred but not required.
What We Offer :
- Competitive Salary : Competitive base salary with performance-based bonuses.
- Comprehensive Benefits Package : Health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
- Professional Development : Opportunities for career growth and development, including training and mentorship programs.
- Supportive Work Environment : A collaborative and supportive team culture that values your contributions and offers opportunities for advancement.
Software Customer Service Manager
A company is looking for a Software Customer Service Manager. Key Responsibilities:Collaborate with various teams throughout customer engagementExecute service agreements, manage escalations, and ensure best practicesDeliver consistent service levels, coordinate technical changes, and provide techni...
Customer Service-Self Storage Manager
Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help keep our customers current with payments and make reminder and collection calls ...
Global Customer Success Project Manager (Customer Service Contact Center)
GCS Project Manager (Customer Service Contact Center). The Project Manager role is a key role in delivering our strategic and tactical objectives in the Global Customer Service organization. Evaluate upcoming changes, probe for better understanding, and ensure that customer service requirements are ...
Entry Level Customer Service Manager
Full training and mentorship at all levels Quarterly bonuses and other financial incentives Fun, inclusive office culture BASIC JOB RESPONSIBILITIES: Customer service inquiries/questions and client acquisitions Creating positive experiences that ensure continued business relationships Completin...
Customer Service Manager MRO
Effectively manage “in-service” customer relationships – liaison with customer to optimize in-service performance of the product and manage execution of contractual obligations to ensure that customer expectations are met or exceeded. Johnson Service Group is actively seeking a Customer Service Cont...
Customer Service-Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Growth Manager (Service Autopilot)
You’ll join Xplor Field Services - the team that develops business management software for the Field Service Industry. We offer business owners an all-in-one software system, which handles scheduling, invoicing, and customer service responsibilities. Operate as a liaison between management to share ...
Manager, Sales and Customer Service
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...
Customer Service - Self Storage Manager
Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage...
Customer Service and Support Manager - Beverage
A Sales and Operations Support Manager will manage tactical and strategic processes associated with a focused team of Customer Centered Services (CCS). Providing feedback on and tracking the performance of customer-related tasks by the customer service associates. This team will consist of between 6...