Communication Manager

Job Description

Job Description

About defi SOLUTIONS :

defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations.

The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers’ ever-evolving needs.

About the Role :

As a Communication Manager reporting to the VP of Marketing, you will be responsible for overseeing and executing comprehensive communication strategies across internal, external, and client-facing channels.

This role requires a versatile communicator skilled in managing corporate communications, public relations, and marketing content.

You will play a key role in shaping our company’s voice, ensuring consistency across all platforms, and driving messaging that aligns with business objectives.

As part of a small team, you’ll often find yourself wearing multiple hats and stepping outside the usual boundaries of the job description to support the company’s growth and success.

This role requires a dynamic individual with strong writing skills and a strategic mindset, who excels in a fast-paced environment and can effectively manage multiple communication channels while adapting to evolving priorities with agility.

Essential Job Responsibilities :

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Internal Communication Management :

• Oversee and facilitate internal communication efforts, including product updates and departmental events.
• Collaborate with subject matter experts (SMEs) to create and refine internal communications.
• Manage, direct, and facilitate company-wide meetings.
• Utilize CRM and email platforms to produce and distribute internal communications.
• Maintain and update the internal hub website.

Client Communication Management :

• Produce and send client communications and ensure consistency across all client communications.
• Work with SMEs to develop and refine client-facing messages.
• Write executive summaries for RFPs, ensuring alignment with client requirements.

External Communication and Public Relations :

• Cultivate and manage relationships with media and PR contacts.
• Monitor product updates and client news to identify press release opportunities.
• Collaborate with internal and external SMEs to develop press releases.
• Generate content, such as articles, for the executive leadership team.
• Develop and execute PR strategies, including crafting engaging news pieces on relevant topics.

Marketing Content Development :

• Manage Web & SEO vendors, overseeing keyword strategy and content optimization.
• Stay informed on industry trends and news to identify blog and article topics.
• Strategize with the sales team to create and implement multi-touch, audience-targeted communication strategies.
• Develop and manage the company’s social media strategy, ensuring alignment with overall marketing goals.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Required Qualifications :

• Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or a related discipline
• 7+ years of professional experience in communications, public relations, marketing, or a related field
• Exceptional writing and editing skills with the ability to produce clear, concise, and engaging content for various platforms
• Proven experience in media relations and press release management.
• Proficiency in creating a wide range of marketing content, including blogs, whitepapers, and email campaigns.
• Experience managing social media strategies and SEO content.
• Strong interpersonal and collaboration skills
• Highly organized with the ability to manage multiple projects simultaneously while having meticulous attention to detail
• Proactive problem-solver with meticulous attention to detail
• Ability to thrive in a fast-paced, evolving environment

Preferred Qualifications :

Experience in SaaS or financial services, automotive, or lending sectors.

Travel required :

Less than 10% travel

Affirmative Action / EEO statement :

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.