Talent.com
Casual Restaurant General Manager

Casual Restaurant General Manager

Curry Up NowPalo Alto, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

General Manager

Reports To : VP of Operations

Direct Reports : Assistant General Manager, Bar Manager (where applicable), Kitchen Manager, and all store level staff

Locations : San Jose, San Mateo, Oakland, San Ramon, Palo Alto

Compensation Package

  • Competitive wage in alignment with established compensation metrics for the position and comparable to market trends
  • 10 Days Paid Vacation (80 hours) accrued by pay period during first year of employment. Available for use in year 2.
  • Sick Leave (earned according to local / state / federal mandates by location)
  • Medical Insurance (Paid 50% by the company after 60-day collaboration period)
  • Cell Phone Reimbursement
  • Commuter Benefits
  • Maternity / Paternity Leave
  • Free Shift Meal and discounted meals at all corporate-owned restaurants

Key Areas of Performance

  • Fast-Casual Service and Production Operations
  • HR & Labor Compliance in daily operations
  • Accounting and Purchasing
  • IT (minimal Point of Sale, Computer, operations knowledge)
  • Public Relations
  • Financial Reporting (Payroll / Labor / COG's / Managing a budget / P&L)
  • Office / Admin / Payroll Support
  • Special Events
  • Maintenance

    • Supervisory Requirements

  • Supervises all Service and Production Staff for restaurant locations under the company brand / structure within a defined region or specific location.

    • Physical Demands

  • Position will be required to participate in restaurant operations (prolonged periods of standing, walking and / or assist with food production or service, ability to lift / carry heavy items, and provide exceptional service to guests) during critical operational demands.

    • Work Environment

  • The environment within the restaurant may be subject to extreme heat and wet, slippery floors, particularly in the food production area. Care must be exercised to wear appropriate attire such as skid resistant shoes.

    • Job Description

    Position Summary

    100% Fiscally responsible for the overall performance of Operations in the Restaurant assigned. The General Manager is responsible for increasing sales and profits through financial management and leadership practice. This high-level manager role provides leadership, direction, and support to the store team with the overall goal of ensuring the effective operation and success of the restaurant or group of restaurants within the defined region. The General Manager consistently demonstrates, as well as enforces, company policies, practices, and procedures.

    Essential Responsibilities

    Sales and Profits

  • Develops and implements creative and targeted sales-building strategies with the Corporate Office to ensure optimal sales and earnings
  • Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets
  • Meets or exceeds budgeted sales in the Area.
  • Maximizes profits and Area by controlling expenses within established budget guidelines
  • Identifies, evaluates and responds appropriately to labor efficiency problems
  • Monitors restaurant management and employee schedules
  • Assists restaurant leaders in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas
  • Executes and follows up on the financial results on a period basis
  • Executes and is accountable for all controllable financial results on a period basis according to plan

    • Operations and Quality Standards

  • Ensure all restaurants meet or exceed the company's Operations and Quality Standards
  • Performs visitations at other Bay Area restaurants on a frequent basis to ensure uniform service strengths and developmental opportunities as they relate to quality standards. Provides a summary of visitations to company leaders on an ongoing basis.
  • Completes and maintains an accurate assessment report for the restaurant on an ongoing basis, including but not limited to labor reports, COG's, Revenue Analysis, Open Projects, etc.
  • Develops and implements action plans to rectify negative assessments
  • Ensures professional restaurant and consistent team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards
  • Follows and enforces compliance with all brand and company standards, company policies and procedures
  • Creates and maintains schedule for all staff according to business demand
  • Provides coverage when necessary
  • Constant interaction with Culinary / Bar Leaders, AGM's, and all Corporate Leadership on all menu offerings / changes / pricing. This includes coordination with Catering / Events in producing and maintaining catering / events offerings

    • Hospitality, Culture, and Community Involvement

  • Responds immediately to all customer issues to ensure guest satisfaction has been achieved
  • Checks with service staff daily to monitor employee and guest satisfaction, interaction, and engagement for their area
  • Monitors progress of the Assistant General Manager's ability to invoke positive change among their team
  • Responsible for providing direction to the AGM and all staff with regards to achieving the standard that is established in the company values
  • Understands and is capable of telling the "story" of the restaurant, how it was started, what it means and how it relates to communities in which our restaurants are located
  • Identifies opportunities for partnerships with local organizations
  • Promotes corporate citizenship and social responsibility

    • Franchise Operations Standards

  • Must be fully certified in Franchise Training Standards / Franchise Training Program within 60 days of assuming this role.
  • Must be able and willing to travel, as needed, both locally and nationally to assist in Franchise Training requirements and / or be willing and able to support Franchise Training in your restaurant.
  • Support Franchise Training and New Restaurant Openings by ensuring excellence in the kitchen.
  • Must be confident in understanding, using, and deploying the Learning Management Platforms as assigned by the Corporate Team.

    • Recruiting and Retention

  • Responsible for staffing, training, retention and turnover of staff
  • Maintains staffing according to budgeted levels
  • Forecasts staffing needs with HR and Corporate Operations Leader
  • Works collaboratively with HR to create and maintain plans for developing internal candidates for promotion
  • Conducts interviews with AGM for store level staffing
  • Collaborates with HR to conduct exit interview process with all management that leave the company

    • Training

  • Conducts training for managers, Franchise Operators, and service staff on all operational processes and procedures; conducts training on new products and refresher training as necessary
  • Trains team in changes in company policy or procedures
  • Helps in identifying potential problems and develop solutions
  • Works with HR to train in use of performance development tools
  • Ensures proper training of Trainees and monitors effectiveness of training programs

    • People Development

  • Must identify and develop one future leader each quarter by cross-training into a new and / or leadership capacity. Every 90-days, someone should be getting promoted within your restaurant.
  • Develops managerial and leadership abilities of restaurant staff with HR
  • Reinforces the company's Core Values consistently
  • Conducts meetings with restaurant team on a regular basis
  • Conducts performance development reviews on service staff and collaborates with HR on the staff members individual development plans (IDP).
  • Provides coaching and feedback on an on-going basis
  • Demonstrates positive workplace practices according to the company's values

    • Employee Relations

    serp_jobs.job_alerts.create_a_job

    Restaurant General Manager • Palo Alto, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    General Manager - Ginger's (downtown's only gay bar)

    General Manager - Ginger's (downtown's only gay bar)

    Future Bars GroupSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    Ginger's is downtown's only gay bar, entertainment, and community space and we are looking for a new GM.If you have a background in and a passion for leading and managing teams, the General Manager...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    General Manager Roblox

    General Manager Roblox

    Bon AppetitSan Mateo, CA, US
    serp_jobs.job_card.full_time
    Position Title : General Manager Roblox.At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    General Manager - Rickhouse

    General Manager - Rickhouse

    Future Bars GroupSan Francisco, CA, US
    serp_jobs.job_card.full_time
    Located in the heart of the Financial District of San Francisco, Rickhouse is inspired and built from old whiskey barrels, staves, and original charred brick from pre-1906 earthquake.If you have a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    General Manager (Store 195 San Leandro, CA)

    General Manager (Store 195 San Leandro, CA)

    Ace Hardware CorporationSan Leandro, CA, United States
    serp_jobs.job_card.full_time
    General Manager (Store 195 San Leandro, CA) page is loaded## General Manager (Store 195 San Leandro, CA)locations : Store 195 - San Leandro, CAtime type : Full timeposted on : Posted Todayjob re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant General Manager

    Restaurant General Manager

    Taco BellAlameda, CA, US
    serp_jobs.job_card.full_time
    The minimum and maximum wage for this position is $24 / hr! DRG is looking for a dynamic and experienced leader who wants to work for a fast growing company, with tons of opportunity for growth! A Ge...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager Trainee (CA - San Jose)

    General Manager Trainee (CA - San Jose)

    Dough ZoneSan Jose, CA, US
    serp_jobs.job_card.full_time
    Restaurant General Manager In Training.Dough Zone is seeking an experienced and driven Restaurant General Manager in Training to lead operations at our San Jose locations, more openings across the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager Trainee (CA - San Mateo)

    General Manager Trainee (CA - San Mateo)

    Dough ZoneSan Mateo, CA, US
    serp_jobs.job_card.full_time
    Restaurant General Manager In Training.Dough Zone is seeking an experienced and driven Restaurant General Manager in Training to lead operations at our San Mateo location, more openings across stat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager Roblox

    General Manager Roblox

    Compass GroupSan Mateo, CA, US
    serp_jobs.job_card.full_time
    Our passion is food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager

    General Manager

    Capriotti's Sandwich ShopLos Altos, CA, United States
    serp_jobs.job_card.full_time
    Capriotti’s Sandwich Shop is a dynamic, Fast Casual restaurant company with over 100 shops, with an aggressive growth plan. We are currently sourcing for a General Manager to be based in one of our ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RESTAURANT GENERAL MANAGER

    RESTAURANT GENERAL MANAGER

    Taco BellAlameda, CA, US
    serp_jobs.job_card.full_time
    Dynamic General Manager Opportunity.The minimum and maximum wage for this position is $24 / hr!.DRG is looking for a dynamic and experienced leader who wants to work for a fast growing company, with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant General Manager

    Restaurant General Manager

    RHPalo Alto, CA, US
    serp_jobs.job_card.full_time
    RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scali...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager(07992) - 2391 Mission Street

    General Manager(07992) - 2391 Mission Street

    Domino's PizzaSanta Cruz, CA, US
    serp_jobs.job_card.full_time
    General Manager - 2391 Mission Street.Create purchase orders for location.Take in person and phone orders.You get up in the morning and you make sure everyone else in the house is doing what they n...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager

    General Manager

    FoodaSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    The Account Manager will manage a dynamic food & beverage program for a Fooda Enterprise client onsite.This person will be the direct liaison to the client contacts, Fooda’s restaurant partner netw...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Assistant Restaurant Manager

    Senior Assistant Restaurant Manager

    Chuck E. CheeseGilroy, CA, US
    serp_jobs.job_card.full_time
    At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!. You won't just help manage ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior General Manager

    Senior General Manager

    StanfordStanford, CA, US
    serp_jobs.job_card.full_time
    Plan, organize, coordinate, and profitably manage multiple or single food service operations, or manage staffing transactions and operations for a significantly sized single operation.Will typicall...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Resident District Manager

    Resident District Manager

    Bon AppetitRedwood City, CA, US
    serp_jobs.job_card.full_time
    Position Title : Resident District Manager.At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager | San Francisco Premium Outlets

    General Manager | San Francisco Premium Outlets

    BurberryLivermore, CA, United States
    serp_jobs.job_card.full_time
    Select how often (in days) to receive an alert : .Location : Livermore, California (US-CA), US.To provide leadership for the store, setting an excellent standard for the store and inspiring the team t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    General Manager 5 - Food

    General Manager 5 - Food

    SodexoSan Francisco, CA, US
    serp_jobs.job_card.full_time
    SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin "Magic" Johnson and Sodexo.This strategic alliance enables us to deliver creative solutions to our clients along with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager08240 5313 PROSPECT RD

    General Manager08240 5313 PROSPECT RD

    Domino's FranchiseSan Jose, CA, United States
    serp_jobs.job_card.full_time
    General Manager(08240) - 5313 PROSPECT RD.General Manager(08240) - 5313 PROSPECT RD, San Jose, CA, Full Time, Paid.Must be able to control food and labor costs. Must understand the meaning of Servic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    General Manager

    General Manager

    Pizza HutSan Francisco, CA, US
    serp_jobs.job_card.full_time
    That's why people come to Pizza Hut.It's the calling of our Restaurant General Managers to make them feel like family with smiles, teamwork and dedication. If you're an experienced restaurant or ret...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30