Store Manager

Job Description

Job Description

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities.

We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

Job Summary : BASIC FUNCTION :

BASIC FUNCTION :

Responsible for the overall profitability, sales culture, sales promotions, people development, store standards / operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery.

Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.

Job Description :

KEY RESPONSIBILITIES :

Profitability :

Responsible for achieving all sales targets and meeting budget requirements.

Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers

Educates the staff on the financial realities of running a successful business

Provides feedback and innovative ideas to the MSM on building a more profitable operation

Sales Culture and Promotions :

Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm

Coaches to the Company selling model with the passion to drive real action

Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs

Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager

Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization

Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals

People Development :

Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent

Keeps a detailed succession plan to ensure there is never a vacancy in any key position

Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies

Treasures diversity and staffs to meet the demands of the community

Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements

Leads all store activities with the highest ethical standards and demands the same from their teams

Ensures associates are provided the necessary tools to perform job responsibilities

Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.

Coach and counsel team based on results

Store Standards / Operations :

Follows the Company programs to keep a clean, well merchandised store

Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.

Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)

Executes all tagging and sign programs 100% to the Company standard

Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees

Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.

Customer Experience Excellence :

Sets the highest standard for customer care

Personally greets and welcomes guests into their store

Ensures the Company plan or better on prospecting new customers

Is innovative in finding ways to delight their guests

Other duties as assigned

MINIMUM JOB REQUIREMENTS :

Bachelor degree in Business Administration or related study preferred; or equivalent experience.

Five (5) to eight (8) years of experience managing a business unit, retail background preferred

Experience managing in a Retail environment with a strong focus on sales

Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint

Thorough understanding of profit and loss, strongly preferred

Strong business acumen

Highly developed interpersonal and communication skills and experience in building effective and productive working relationships

Proven analytical ability utilizing information technologies in managing the business to translate into strategic plans.

Goal oriented - Energetically focuses efforts on meeting goals, mission or objective

Proven history of managing a team, improving team's performance and productivity

Proven track record of customer service excellence

Strong attention to detail

Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays

SUPERVISORY RESPONSIBILITIES : Responsible for directly leading the leadership team of the store and indirectly the selling and design team.

Weekly Hours : Work Shift :

Work Shift :

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees' diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.

If you are a qualified individual that may need a change or adjustment to the application / interviewing / hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.

com or by calling 734-242-1444.